I have a Windows XP home addition and my mother accidentally downloaded this thing from the internet. before you answer this I CANNOT ACCESS ANYTHING BUT THIS VIRUS. i can't access my desktop, task manager, i can't download anything from the internet. i can't download anything via disc or any other source. the virus is the only screen i can see. I have tried restoring my computer to an earlier date but when i click next to shut down and restore the computer will not do anything!!
It seems like i have tried everything if you can help i would be extremely grateful.