HELP!!!!! A virus/trojan entered comp!!!! HELP FAST!!!!!?

Question

HELP!!!! Ok so i got on my computar and this thing came up at first. It said if i would like to import my files from the internet and i said no, but it said it wasnt responding and so i did the ctrl alt delete thing and cancled it out but then my comp was black only my backround was there. So i shut down my comp manually and turned it back on. Then when i got on my backround changed to a flashing WARNING sign and it said my comp was infected by trojan horses and said to get a spyware. Then a red circle with an X in the middle in my icons section where the digital clock is kept popping this sign up saying Your comp has been infected. and it keeps telling me to get a spyware. What do i do. I'm trying to use AVG anti virus free edition, but if there is any other programs i can use thats safe and free and wont ruin my comp even more PLEASE TELL ME!!!! Oh and when i went on Yahoo Answers at the top of the web page it said in red lettering that i had 18 trojan horses and kept telling me to click the link to get a free anti virus scan.

Answer 1

Download and scan with Malwarebytes and/or SUPERAntiSpyware.



Malwarebytes and SUPERAntiSpyware are the best anti-spyware applications available (you can have more than one). Other free anti-spyware programs would be Spybot Search & Destroy, Adaware, AVG Anti-spyware (formally Ewido), A-squared, Spyware Terminator and SpywareBlaster.



If you do not have an updated anti-virus program always running, you need to get one. Install only one, but you can get AVG, Avast! or AntiVir for free.



Running virus removal programs in Safe Mode (tap F8 as the computer boots up and choose to boot to safe mode) can be more effective. The idea behind the Safe Mode is that the operating system would only load your essential programs and drivers to the memory and hence there is a “high” chance that the virus-infected file is on the drive but not loaded into memory.



I strongly recommend using Firefox as your primary Web browser, It is safer and beter than Internet Explorer. Get the add-on NoScript for Firefox to prevent click-jacking. The AdBlock Plus extension will allow you to surf virtually ad-free.

Answer 2

2

Answer 3

Hello,



It sounds like you are infected with a trojan. So I think you are having a hard time because trojan's are not exactly viruses. So most anti-virus programs will not remove them, because they do not see them as viruses.



A couple of month's back I suffered a nasty trojan infection. It completely screwed my computer up. Every time I would get on the internet I would get blasted with pop-up after pop-up.



It got so bad, I thought I would have to get a new computer. So out of frustration I called Geek Squad. They wanted $200 to Look at my computer, and that didn't include fixing it. No Way!



It wasn't until I was searching google for a trojan remover that I came across the solution to my problem.



I found a website that gave honest reviews of the best spyware removal programs. So I checked into it, and the best product, AdwareAlert is also capable of removing Trojans.



I quickly downloaded AdwareAlert and scanned my computer.



It found all the trojan worms, and spyware infections that none of my other programs could find and delete.



I have been running AdwareAlert now for the last couple of months, and it has been doing an awesome job at keeping my computer spyware free.



I never have pop-ups anymore, and my computer is running like a dream.



You can Visit the website I found in google below.



http://www.honestspywarereview.com



Hope this was helpful.

Answer 4

Download, install, update and scan your computer with both Malwarebytes and SuperantiSpyware, delete anything they find, if this fails to completely remove the virus/spyware download then update Avast and run a boot scan (click schedule boot-time scan and restart your PC), all the software below is free and safe to use.



Malwarebytes: http://www.malwarebytes.org/mbam.php



SuperantiSpyware: http://www.superantispyware.com/



Avast Anti-Virus: http://www.avast.com/eng/avast_4_home.html



To protect your PC in the future you'll need to install anti-virus software and a firewall, id recommend using Avast and Comodo Pro firewall both are very effective and completely free, you should also switch to Firefox 3 if you are browsing with IE as its much safer and a lot easier to use. (links on my profile)



If you are unable to download the above software then its likely you are being redirected or blocked from downloading security software by a trojan called TDSSserv.sys follow the instructions below and you will be able to download Malwarebytes and SuperantiSpyware which will remove your virus.



start > run > type: devmgmt.msc > enter > view > show hidden devices > non-plug and play drivers > TDSSserv.sys > right click > disable > restart computer.



Remember never download anything thats recommend by a pop-up.

Answer 5

Okay first of all if you can uninstall avg if that trojan horse wont let you(in some cases it wont let you unintall) just forget about it and then install avast home edition it comes built in with anti-virus anti-spyware and anti-malware it is much better than avast free and its free also Features overview

Anti-spyware built-in Web Shield

Anti-rootkit built-in Automatic updates

Strong self-protection Virus Chest

Antivirus kernel System integration

Simple User Interface Integrated Virus Cleaner

Resident protection Support for 64-bit Windows

P2P and IM Shields Internationalization

Network Shield



All-inclusive and comprehensive protection FREE avast! antivirus Home Edition includes ANTI-SPYWARE protection, certified by the West Coast Labs Checkmark process, and ANTI-ROOTKIT detection based on the best-in class GMER technology. No additional purchase is required.



Simple to use and automated Daily automatic updates ensure continuous data protection against all types of malware and spyware. Simply install and forget. We've made avast! as simple to use as possible.



Tried and Trusted With over 70 million users of avast!, you can rest assured that you are using one of the most tried and trusted products in Windows security. We support more Windows versions (from Windows 95 to Vista 64bit) than any other anti-malware product. No matter what system you have, avast! has it covered.



Multilingual avast! Home Edition is offered in over 30 language versions.

Answer 6

To Remove Trojan horse in you Computer Please Follow Me Step By Step First Turn off System Restore Steps to turn off System Restore



1. Click Start, right-click My Computer, and then click Properties.

2. In the System Properties dialog box, click the System Restore tab.

3. Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.

4. Click OK.

5. When you receive the following message, click Yes to confirm that you want to turn off System Restore.



Then After Restart you Computer Safe Mode With Networking how to Restart?

1. Log out and reboot your machine.

2. When the machine starts the reboot sequence, press the F8 key repeatedly.

3. Select Safe Mode with Networking from the resulting menu.

4. When the log in screen comes up, log in as Administrator. By default, Administrator has no password.

5. The machine will continue booting, but the Windows desktop will look different. In The Safe Mode With Networking Then Download and Scan By Using Norman Malware Cleaner to Unlocker All Trojan in you Computer Press here http://www.norman.com/Virus/Virus_removal_tools/24789/



Then To Remove Trojan Download and Scan By Using Both Super Anti-Spyware Press here http://www.superantispyware.com/

And Malwarebytes’ Anti-Malware http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=contentBody;mostPopTwoColWrap&cdlPid=10984636



After Remove Trojan Horse in you Computer Turn On system Restore Steps to turn on System Restore



1. Click Start, right-click My Computer, and then click Properties.

2. In the System Properties dialog box, click the System Restore tab.

3. Click to clear the Turn off System Restore check box on all drives check box.

4. Click OK.



After a few moments, the System Properties dialog box closes Then Restart you Computer.

Answer 7

Go to your start menue, click on system accesories, go to system tools, then go to system restore, and restore your computer back one week or so email me if you need help!



-Cam



[e-mail]

Answer 8

i strongly suggest spy bot search & destroy to do my dirty work. this is the only one i ever use to remove things like that. here is the link



http://www.safer-networking.org/en/mirrors/index.html