Help with a computer virus - SWP 2009 demo?

Question

My boyfriend clicked where he shouldn't be clicking and now has been infected by a virus. He is getting constant error messages, Norton only scans about 6,000 files and say's complete. We've tried a few different spyware programs - but he gets errors when trying to install them on his computer, or running the scan. This scan pops up on his computer titled SWP 2009 Demo - which I'm assuming was installed by the virus. Any suggestions?

Answer 1

i'm not sure

i think that this website will help you a lot

http://malware-virus-spyware-remover-tools.blogspot.com/

Answer 2

The core answer you need is in a few of these posts, especially the last two, but they are missing a key factor that someone earlier mentioned.



Step 1 - boot to safe mode. As soon as you restart, hit the F8 key repeatedly until a black screen with different options for starting are listed. Select the "Safe Mode With Networking" option and hit enter. The computer will boot to Windows, but with only enough programs to support bare essential processing including the internet which you will need to install the anti-malware programs. This mode prevents most of the malware from running and slowing things down and preventing proper removal of itself.



Step 2 - Go on the internet and install a series of anti-malware programs like Malwarebytes, Superantispyware and Spybot. After each install, make sure to run the update process to get the latest/greatest removal tools. BTW, someone on another forum claims that Superantispyware will remove SWP2009 demo. I'm heading to someone's house tonight with this bug and will try it first-hand.



Step 3 - Run each program from safe mode and make sure to remove all that spyware that they find. Often, you need to restart to complete the removal - this is an important step so do it right away, but make sure when it restarts, to reselect the F8 to enter back into safe mode.



Step 4 - Any of the programs that found something, go ahead and rerun it in safe mode 'til it's clean and finds nothing. I've had Malwarebytes work for some of the nastiest bugs, but it took 3 passes with each pass removing more until it was clean.



Step 5 - Once your programs are running clean in safe mode, go ahead and restart into normal mode (don't hit f8, let it boot normally) and see how it is.



If you are still having problems, you can use one of the online expert forums to get help. They have specific instructions about what to do before asking for help and how to post to the forum. Sometimes, it's a bit challenging to follow all the steps. At this point, you may want to consider booting back into safe mode and removing any files, photos and music off your computer and then reinstalling your original software to start over.

Answer 3

My wife downloaded a video and caught the same virus and it's a pain in the butt to get rid of but don't panic! What ever you do don't give them any info! Here's what you do: Download these 4 security programs that are all free and work together very well.Do them one at a time in the order I give them to you and quarantine or in the case of avast "put in chest" everything! Delete all viruses and Trojans as they find them.when there done scanning they will give you a list of things that are in quarantine. Go through the list and restore everything that you know aren't bad,and leave the rest.After a couple of days and your computer seems to be running fine without these programs than go back and delete them.These programs are life savers and the comodo fire wall will keep the hackers at bay! Ps please buy the full versions if you can afford them,this way they will keep the free versions out there so poor people can be protected to! If you have any questions email me at [e-mail] and Ill get back to you asap :) Grizz http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button http://www.superantispyware.com/index.html http://www.avast.com/eng/download-avast-home.html http://www.personalfirewall.comodo.com/download_firewall.html PSS matt rizos video is great for info on malwarebytes "check it out"

Answer 4

Go to safe mode windows and use the system restore and choose the date before your pc had infected

Answer 5

Your computer is infected with rogue software. Download and run rogue antispyware removal tool from http://www.spywaregeeks.com to remove the rogue software from the computer.

Answer 6

I created a video and a guide that shows people how to remove almost any virus, spyware, adware, trojan, worm etc for Free (using free software). If it helps you please let others know about it.



Video

http://remove-malware.com/videos/how-to-remove-malware-for-free-video/



Guide

http://remove-malware.com/antimalware-tools/malware-removal-guide-for-2009-q1/