Question:
how do i fix a hacked email?
kingkris232
2010-10-17 19:41:49 UTC
i have had this email for about 6 years and in the last 1 or so years it has started sending emails to all my contacts. all it is is a no title virus email to all my contacts.. i have changed my PW 3 different time .my PC is supposed to be clean recently checked with the most updated 5.0.677 version of avast free. and the most updated virus definitions pack.... also checked with malwarebytes anti-malware the most updated version as of oct 17 2010 yet no matter how many times i change my pw it keeps sending these emails how do i make it stop...short of discontinuing my email
Four answers:
2010-10-17 19:51:48 UTC
you need to check your computer for a worm or malware

I sending you the whole script just in case #1 should clean your computer if you find worm and malware change all passwords don't forget







System restore bad idea if you think you have a virus it may spread it you can lose files or programs you paid for depends on when last restrore was done. never do a restore without having a full backup

format: never format with out a full backup

If you don't have internet access:

go to control internet options click on connection tab LAN settings uncheck proxy server (unless you set this up or your ISP/Administrator) virus was probable using port 6555 for it update

1: Your computer may be infected it need to be clean. run a full virus scan if you don't have anti-virus go to download.com and get a free one. do not by one on line you are infected and you may end up giving you credit card info out to thieves if it won't let you download an anti virus program boot your computer in safe-mode with networking (that the press F8 key when you restart your computer) I recommend a cold start shut the computer down and leave it off 30 sec. then restart and press F8 remember pick with arrows keys safe-mode with networking login to windows when it come up and go to download.com and download Spybot search & Destroy or MalwareBytes both will install in safe mode and run do the updates for it and do a full scan then go to eset.com and do their free online virus scan.

if this doesn't work



2: you need to go to http://www.ubcd4win.com/ on a friends computer and build a a bootable cd or dvd

and this one does it all will give you internet access to update the files for spybot search & destroy then run it. It free also when you get the computer back boot in safe mode withnetworking (shift F8) and go to eset.com and do a free anti-virus scan make sure you put the disk in and then turn off the computer so it a cold boot



3: if all this fails then you must backup all your data to removable storage or pull your hard drive put in a new one install your operating system and your applactions your anti-virus and anti-malware do all updates and put your data back (data doc,pictures music, passwords anything important on your computer) after it up and running change all passwords.
thedboydguy
2010-10-17 19:55:27 UTC
If you have changed your password that many times without anyone knowing the new passwords, chances are it's going to be on your computer. Keep in mind that Avast Free is not going to be very effective in finding the threat, as it is not only a free edition, but Avast do not make the most reliable of security software.



To try to fix the problem, I would perform the following:

- Download and install Spybot - Search and Destroy (this is 100% free, with no spyware, no adware, and very effective)

- Run the program by right clicking the shortcut on your desktop and clicking "Run as Administrator" (if you have Windows Vista or Windows 7)

- Click the "Immunize" tab, and immunize your computer

- Once complete, click the "Search & Destroy" tab, and click "Check for Problems"

This should hopefully find your problem and allow you to eliminate it from your computer

- Once the scan finishes, if there are any threats listed (in red), ensure they are selected, and click "Fix Selected Problems".

- You may be asked for a restart. If so, then confirm this, and make sure you've saved and closed anything precious/sensitive



I hope this helps you. If it doesn't, it could either be some serious spyware on your computer, or it could be on another device which has access to your email account somehow. If the problem persists, it may be easier to get another email account and see if that solves it!



Good luck!
lavalle
2016-09-11 05:16:29 UTC
If your email correspondence is hacked, its as a rule you might have a spyware and adware or virus infected method that scouse borrow your password at any time when your desire to open a secured link. A extra manner is that you just ought to be certain that the hotspot or wi-fi router your are connecting is yours or any person you can believe in different to preclude guy in core assault among wi-fi router and likewise you. Make certain you put in latest antivirus and updates and preclude internet web sites that established spyware specially porn internet web sites. To repair hacked e-mail, trade your password to extra elaborate password with the help of utilizing a passpharse illustration iwanttogotoschool (i wish to visit university). However to start with be certain your computer or some thing has been scanned appropriately to eliminate any spyware cos if its spyware and adware similar any time have got to access cozy hyperlink it'll scouse borrow your password another time even though you employ elaborate password and e-mail it to the hacker e mail.
?
2010-10-17 19:48:55 UTC
This has happened to me a few times too. I don't know where it comes from or how to make it go away, but I do know how to stop it from sending out any more emails. Just don't put anything in the emails line in your contacts. I put everyone's email addresses in the "Notes" section of the contacts, so I still have the information. It's a bit of a hassle because you have to type or copy/paste instead of using yahoo's autocomplete function, but if there are no email addresses in the email part of your contacts list, the fake emails don't have anyone to send to from your account.


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
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