i have a Trojan Horse infection on my mums laptop help please!!!!?

Question

i have a...... Trojan horse Proxy.AKPJ
Trojan horse Dropper.Agent.VYH
i am on AVG anit virus and it say multiple threat detection
i have no idea to get rid of them and this isn't my laptop can anyone please help me ASAP.?
Thankyou

Answer 1

Disable the System Restore feature on your computer. If this is still turned on, the system will restore any deleted files, including those infected by the Trojan horse. This can be done by going into the My Computer file and looking for the Performance option. Then select File System, Troubleshooting and Disable System Restore.



Turn on the computer and run it in safe mode. Restart the computer and when the words begin appearing on the screen, press the F8 key. This takes you to a new screen, where you'll select the safe mode option. Let the computer start as it regularly would before you continue.



Go into the Control Panel by clicking on the "Start" button at the bottom left-hand side of the screen and looking for the Control Panel. Select the Add or Remove Programs icon. The computer should then show a list of all programs existing on your system.



Look for programs that include Spyware or adware on your computer and select the Remove program option. Many users have found it helpful to look for programs that they didn't install and those that were installed when they downloaded a game or other program onto their computer.



Open the Windows System folder and delete all files that include the Trojan virus extension. Go through the list twice to make sure you removed all virus files. Then restart the computer in normal mode and check the folder again. If all the files are gone, you'll be ready to move on. If there is any remaining, remove them and restart the computer.

Answer 2

First if you have an antispyware software and it doesn't delete the trojan turn off the laptop and when you turn it back on press F8 which will take you to a screen which will give you alot of options you select just safemode not safemode with networking. Then scan your computer delete the trojan. Reboot your computer do a scan and if the trojan still appears the next thing is to download Malwarebytes antimalwares free version at www.malwarebytes.org and if that doesn't solve the problem then contact your antispyware software company for technical assistance.

Answer 3

You could try anti-malwarebytes its free & as far as i'm aware will rid it, or possibly ''security 360'' if the trojan is stopping you accessing anything you got to turn the comptuer to safe mode (press f8 when computer is loading up) & download it from there.

Make sure it isn't just one of those stupid scam ''you've 1billion spyware'' programs

Answer 4

you need to no longer have a trojan, some antivirus softwear, noticeably the unfastened ones will say you gain this as which you purchase finished secure practices. 2wks in the past i became on a US website, between the links downloaded anti virus crap. i did no longer recognize the acquire became made till a window popped up announcing that a test became finished. Supposedly I had 314 intense threats (in my working device & very own archives) & thirteen viruses. It mentioned that's fixed via finished secure practices for US $80 & that it may develop my RAM via 321%, CPU via 403% & velocity up my information superhighway via 680%. pondering each little thing became high-quality via two finished scans 15min earlier & my computing gadget is already as rapid as obtainable, I omitted it. domicile windows popped up lower back and lower back telling me the threats. If i attempted to get entry to the internet it loaded the antivirus acquire website. test after test with AVG(that's ineffective) & progressed device Care(the two unfastened) did no longer help. I uninstalled AVG, progressed device Care have been given rid of the acquire & each issues high-quality(like I knew it became). i exploit progressed device Care(that would properly be sluggish) & McAfee(unfastened yet with some compatibility subjects) now & there is not any issues. If a window pops up announcing that a area isn't universal via Mcafee i do no longer use that website. in case you do have a trojan progressed device Care & Mcafee would desire to locate it & each little thing would desire to then be high-quality.

Answer 5

Calm down, this isn't deadly. What is on your mom's laptop is spyware. The best thing you can do is get SuperAntiSpyware, download, install and run it. It will remove this junk without doing any harm. It is free and user friendly. This is a good product - I've used it for years.

http://download.cnet.com/SuperAntiSpyware-Free-Edition/3000-8022_4-10523889.html

Answer 6

u must buy a valid one from a store kasper anti virus is best