Question:
How do I completely resotre my computer( Dell XPS) and re-install the OS( Windows XP)?
anonymous
2012-01-06 13:50:46 UTC
Hello. Last night it appears that somehow i got some sort of a virus/malware/spyware. My virus protection must have missed it and now my computer is not acting right. As a precaution, I want to completely wipe everything clean and reboot and reinstall the OS. But I'm not very computer literate and would like to know if someone can give me an easy to follow step by step. I want to completely wipe the hard drive clean and start from factory settings. I was told this would pretty much ensure any infection on the PC would be wiped clean. Thank you

PS It is a Dell XPS and has Windows XP media Center Edition
Five answers:
Tweeter & the MonkeyMan
2012-01-06 14:19:45 UTC
I'll give first answer a thumbs up +1.. but it may be simpler than that.



*read through and plan before you actually do anything! *

You didn't say which model XPS. They have several generations of XPS laptops and desktops.

Still - the general process goes something like:



1) backup anything important that isn't already done.

2) gather all your disks together - anything that came with the machine, and try to get any newer drivers or updates, and any software you installed - and want to re-install.



3) Check the dell support website [ support.dell.com - link 1 ] and put in your System Tag. They will take you to a list of all drivers, software, manuals, and updates that have been issued since the machine left the factory.



4) While you are on the Dell website - they should tell you with a nice tutorial how to go about re-installing your OS. This is one way.. but Dell lists at least 2 dozen slightly different ways.. check for your specific model. (link 2)

* Dell might be able to help you out with a OS disk if you cannot find yours. Contact customer care (not tech support right off), and ask them for both OS re-install and Driver re-install disks.

I find that for simple requests like this, Customer care can sometimes be easier than technical support. The techs have to follow a certain script - and in your case, nothing is really broken.



5) There may be a system restore partition on the drive. If you didn't replace the disk, or did not FDISK it .. that partition may still be there. F11 or F12 on boot may give you the option to restore the original operating system / or the "out of the box experience" (oobe).

(... again, this should be in your system documentation that came with it... or in copies of documents available on the support site)



Finally, I have done this on dozens, maybe hundreds of machines.

If you have a restore partition still on the drive, that will save you a lot of time.

If you have to do this all manually - be prepared to spend the better part of a day working on it.

The work is not complicated, but keep a checklist so you don't forget ( or double up) any steps, and know that some installs will take several minutes or even hours. You can usually just walk away, get some coffee ( or dinner, or water, vodka, tea) or even let it go while you sleep. When you come back, look for the next prompt asking you for info.





After you get Windows installed and running again -

- get the software patches that Dell marked as Critical. (may need to restart one or more times)

- get the Windows Updates and system packs ( if available, and start with critical only, also may require several restarts and re-checks )

- create a password reset disk

- install your antivirus software, and firewall if you don't use the one built-in.



... then start installing the optional updates and all your other software.



Now that you have done it, take all the disks and files, plus any printed or written info you have, and put it together in an envelope. If this is one of the desktop models, I usually just tape the envelope to the inside or outside of the removable door. Otherwise, file the paperwork and disks where you can find them - and they aren't going to get lost.
Texas Mike
2012-01-06 14:03:06 UTC
Spyware/malware attacks your computer hundreds of times each day. Get a good program thatblocks all that stuff like Norton Internet Security.



I have done what you are attempting many times. It is very time consuming because all the updates for Windows and what ever will be reloaded .. but not at once. It is a period of days. You also need all the codes for programs like security, word, excel or whatever ... when they are reloaded. You need high speed access.



It will work .. but if it is an older machine 3-4 years .. go ahead and get a new [or refurbished ] computer. If it is a Dell laptop they are extremely slow...even new. Toshiba is vastly better .. I own 5 of them. I did have 5 Dells ..all were slow. Good luck.
Grace
2016-02-29 09:36:32 UTC
Access your computer's BIOS Configuration Setup Utility. Change the boot sequence so that the CD drive is the first boot device. Press F10 to save changes and exit. Choose "Yes" or "OK" (as applicable) when asked to confirm the changes and exit. The computer will reboot, and after the Power-On Self-Test, the computer should seek the CD drive as the first boot device. If the Windows XP installation CD is in the drive, the computer should boot from it. Watch for a message on the screen that reads 'Press any key to boot from CD' (or something very similar to that message). Press any key. Watch the magic. You will be presented with the opportunity to "repair" your current Windows installation at some point. Don't choose that option. Perform a "clean install".
Bobby Boykin
2012-01-06 13:52:55 UTC
Dell ships a disk with all of their PC's that says Windows XP Media Center Edition (in your case). Put that disk in the CD drive. Turn your PC off/then on and press F12. Follow the steps to rerun Windows.



If you do not have the disk then you need to call Dell and have them ship you one. Mght be 20 bucks or so if out of warranty, and Im sure it is being XP.
Mark
2012-01-06 16:17:45 UTC
if you have no disc --call dell have service # n serial# ask for disc ---cost under 20 bucks - shipping is free in 7 wking days - they also give all your driver codes for free

band bing bada boom i never use the recovery mode on any pc --leaves traces or past or lost data

a disc is the way to go--- while ur at it upgrade ur hdd from 5400 rpm to 7200 rpm and max out your ram -- worth the time and money --- also look for a better verson for your bios and or any driver upgrade you can find

by the way this is a hardware/program issue not computer security isssue

good luck and happy computing

a link for the proper way to reinstall your OS


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
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