Symantec antivirus found trojan exploit 131. It can't be deleted or quarantined.?

Question

I've read several things about it and did what it said. I deleted the cache, deleted temp files under local settings, did a disk cleanup. Windows is set for automatic update and there are no critical updated that need to be done. After this I have ran a full scan five times and each time it says zero risks found. Does this mean it is gone completely? I ask because it is still listed under risk history in symantec and can't be deleted, cleaned or quarantined. It is also listed under the autoprotect scan statistics. I'm not sure if this will automatically clean it up or what. I haven't noticed anything different with the computer.

Answer 1

http://aresforum.net/modules.php?name=Forums&file=viewtopic&t=25

an easy to understand step by step tut i wrote on how to remove a virus properly

Answer 2

In future (if possible), post the full name of trojan/virus/script if your scanner lists it and your OS version as it will help sourcing some links in relation to a specific fix. In addition to what you've already done and in general, it's always best to run your anti-virus/spy/mal gear in SAFE MODE. Doing this often (not always) makes it harder for the malicious file/s to operate as the creator intended. After you run your antis in SAFE MODE, do a search for the file with all options available (i.e. show hidden/system files) and then delete the file. You said nothing is showing up etc. If this is the case, you/your antis may have killed/quarantined it etc already. Another tip: when deleting any mal file, always rename it to something nonsensical (i.e. 615753hysghd) and don't give it an extension (i.e. do not file associate it.)



In the past 10 years or so I've had about a dozen of these problems and nearly all of them have been helped (not necessarily fixed) by using these some or all of these steps.

Answer 3

What you are probably seeing are log entries. Depending on the product version, you should be able to delete old logs.



Also you didn't indicate if you have cleared old system restore points. Most antivirus products cannot scan within them. If you ever need to do a system restore, you can reinfect yourself if an old restore point has a copy of the malware. Here is a reference to this.

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Malware may still be lurking in your system restore volumes so it would be in your best interests to disable system restore, reboot then re-enable system restore when you log back on. What this does is protects you from reloading the malware should you ever need to do a system restore.



Many anti-virus products cannot remove viruses from system restore thus the reason for clearing out possible infected points. For reference to this, see the link below:



http://www.bleepingcomputer.com/tutorials/tutorial56.html#problems

Answer 4

type the trojan in search but put trojan exploit removal tool. if its a high risk trojan the tool should be there. good luck

Answer 5

Dude, you have committed a horrible sin by using Symantec. It literally FCUK's your computer up and slows it ridiculously. Use Zone Alarm, McAfee, AVG or any other friggin Anti-virus software.



Symantec softwares cannot remove any trojan, virus, malware, adware, spyware properly. Use another anti-virus please

Answer 6

try going into Techrepublic.com.



They have a 'questions' section in the forums tab. Most of the folks there are very helpful, try that site.