http://www.softpedia.com/get/Tweak/Uninstallers/Norton-Removal-Tool.shtml
go there and download the removal tool. it will completely rip norton out.
norton is 100% pure overpriced garbage. it does very little for you and takes up great amounts of ram and processor usage. just junk. if you doubt me get norton then go to **** sites (a great place to pick things up). then scan with norton. then rip norton out and install avg (100% free). then see what norton left behind. you will fall through your own butt and choke to death from it. then just picture $70 to buy and $xx per year to keep. avg is $0 to get, $0 to keep, 0$ per month and updates itself with out your intervention.
if i sound like i'm bashing norton....I AM. it is overpriced GARBAGE.
look do yourself, and those you know, a favor....PASS ON NORTON. there is a reason it is hard to remove: they want you to keep paying for their junk. then when you find something better, and cheaper as in free, they want their crap to interfere with your new anti virus. so that way you end up paying them for junk that does not do the job.
welcome to life. if i can keep sabotaging your stuff so you can keep paying me, i'll get rich.