Laptop keeps logging me off every time I try to type. Virus? Hardware issue? PLEASE HELP!?

Question

Every time I try to type on my laptop, it will automatically log me off and when I try to type in my pass to log back in, the "U" button will make the help menu on the log in screen pop up. This issue just started after I tried uninstalling a game and it wouldn't let me. I got a runtime error message. Any ideas if this is a hardware or software issue, or a virus? Also, I keep thinking more and mroe it's a virus or some kind of attack because now I'm getting random add requests in my email from names that start with "s.exy". Please reply ASAP. Thank you.

Answer 1

Try this:



Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter.



If that's successful, download and run TDSSKiller.exe from Kaspersky Lab. It's tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits:



http://support.kaspersky.com/viruses/solutions?qid=208280684



Regardless of the results, download the free version of Malwarebytes' Anti-Malware (MBAM). Install it, get updates and run a full scan (still in Safe Mode). This is a direct download link:



http://www.myantispyware.com/mbam



After that, boot normally and run another full scan with MBAM. It will detect any malware that wasn’t running in Safe Mode.



If the problem still exists, download and run the free Kaspersky Virus Removal Tool:



http://support.kaspersky.com/viruses/utility



You should now delete TDSSKiller.exe and the Kaspersky Virus Removal Tool, as updated versions are often made available. Malwarebytes' Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.



Hope this helps.

Answer 2

It's a rootkit go to www.bleepingcomputer.com for full instructions, you will need malwarebytes and combofix regular virus programs can't even see rootkits, you have to use malwarebytes in safe mode and even sometimes you have to rename the mbam.exe file because rootkits are programmed to recognize it and disable it

Answer 3

you have to install a Antivirus software and try to add comodo Antivirus software

Answer 4

run malware bytes in safe mode with networking, tap F8 on boot up>dowload Malware Bytes.install and update>scan. Delete any threats found, restart laptop run a scan in normal mode

Answer 5

CTRL + ALT + Delete - select task manager . From the drop down select Processes rt cl on any thing running you think may be the trouble select end process . you may want to look in applications also .