Trojan Virus Can't Get Rid of?

Question

A couple weeks ago my computer started saying that I was unprotected and wanted me to buy anti spyware software. I knew right away I was infected. I did a system restore and when the computer was restored I cleared all system restore points. Now the computer is running a lot better but I still have the viruses on my computer. Also sometimes for no reason when I'm on the internet a new tab will open and it will be for some random site. The other thing it does is when the computer goes idle after 10 minutes none of my icons open and I have to push the power button in on the tower to restart it. I have AVG and here are the viruses in the vault:

1.Trojan Generic17.BOZT
Location:System Volume Information Folder

2. Virus Exploit.PDF
Location: Documents and Settings/Local Settings/Temp

3. Same as 2

4. Trojan Generic18.T
Location: Documents and Settings/Local Settings/Temp

5.Trojan Cyptic.ZE
Location: System Volume Information Folder

6. Trojan Generic18.T
Location: System Volume Information Folder

7. Win32/Patched.DX
Location: Windows/system32/drivers

8. Win32/Patched.DX
Location: System Volume Information Folder

If anyone knows how to access the folders these viruses are in so I can get rid of them please let me know. I've tried to access the System Volume Information Folder but it says I cannot access it. I tried booting with safe mode but the stupid screen that said make hidden folders viewable was too big for my screen and I couldn't hit apply. I also need to know if when I find these files if they can be deleted or not. Any help is greatly appreciated and if anyone needs any more details just ask. Thanks

Answer 1

go to www.superantispyware.com DL the free home edition. it`s quick & easy. it`ll do the trick.

Answer 2

If those files are inside AVGs vault then they have been dealt with by AVG, the problem is AVG is a poor anti-virus and its probably some viruses that its missed that is causing the problem.



Do a quick scan with Malwarebytes its very effective and free, afterwards do a scan with Hitman Pro it scans with five different anti-virus engines at once and takes only 10mins, simply activate the 30 day free trial then once you PC has been cleaned remove it.



http://www.malwarebytes.com



http://www.surfright.nl/en/hitmanpro



Please email me and let me know if it worked, thanks :)

Answer 3

To Remove Virus/Malware/Trojan,Fake Anti-Virus, Worm Pop pop up Advertising,

Rougue Spyware and

Adware

in you Computer First Use Manual Steps to Turn Off on System Restore

Steps to turn off System Restore



1. Click Start, right-click My Computer, and then click Properties.

2. In the System Properties dialog box, click the System Restore tab.

3. Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.

4. Click OK.

5. When you receive the following message, click Yes to confirm that you want to turn off System Restore.



Then After Restart you Computer Safe Mode with Networking How To Restart? To get into the Windows Safe Mode with Networking computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to Safe Mode with Networking and press your Enter key. Then Download

the following file to your Desktop and Scan



rkill http://www.bleepingcomputer.com/forums/topic308364.html



Download Update and Scan by Using Malwarebytes' Anti-Malware Press This Link http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=contentBody;mostPopTwoColWrap&cdlPid=10997763



Download and Scan By using Remove Fake Antivirus description

This application is used to remove fake Antiviruses from your computers press here http://www.softpedia.com/get/Antivirus/Remove-Fake-Antivirus.shtml



Download and Scan by Use Super Anti-spyware Press here http://www.superantispyware.com/



Download and Use ATF Cleaner is my own personal Temp file removal tool.



* Features:Cleaning of all user temp folders, administrator only can use this feature.

* Cleaning of the Java cache, which seems to be harbouring more and more malware.

* Cleaning for the Opera browser, including Operas cache, cookies, history, download history, saved passwords and visited links http://download.cnet.com/ATF-Cleaner/3000-18512_4-89432.html





After Finish Remove Virus/Malware/Trojan Fake Anti-Virus Worm and

Rougue Spyware and

Adware

Restart You Computer To Be Normal Then After Turn On System Restore.Steps to turn on System Restore



1. Click Start, right-click My Computer, and then click Properties.

2. In the System Properties dialog box, click the System Restore tab.

3. Click to clear the Turn off System Restore check box. Or, click the Turn off System Restore on all drives check box.

4. Click OK.



After a few moments, the System Properties dialog box closes.

Restart you Computer to be Normal.



To make Sure you don't have Any Virus,Malware,Spyware, in you Computer Scan again By Using Norman Malware Cleaner Press here http://majorgeeks.com/downloadget.php?id=5450&file=1&evp=6980e63d4e482f0670e991265b3250e7



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