Someone has managed to put a virus on my computer, Please can you help me remove it or what can I do?

Question

Somone managed to send me a virus. now, every minute I get a message from Mc affe saying

McAfee has automatically blocked and quarantined an infected file on your computer. You can restore quarantined files from the Restore pane in SecurityCenter.

About this Trojan
Detected: New Malware.j (Trojan)
Quarantined From: C:\Windows\TEMP\tftp.tmp\svchost.exe

Please I need help on how to delete this virus...I have a £600 computer, which seems to be failing.

can you give me advice on how I can remove/delete this virus.

Im running on windows vista 32 bit home premeim.

PLEASE, I NEED HELP ASAP.

Thank you in advance.

Answer 1

If you want, you can try the "Ultimate Boot CD for Windows," which allows you to scan your computer from a "clean" environment (in other words, the virus isn't running while you scan your computer). Here's a video that I've made about using the Ultimate Boot CD for Windows: http://screencast.com/users/rtobyr/folders/Default/media/5cad7ef2-31f1-4382-83c8-d660b09b53b0



I've been a network administrator for over 12 years now. Here's what I do about virus and spyware infections: I backup all the documents, pictures, music, etc., and then I put in the Windows CD and have it format the hard drive and start over. That's the only way to be 100% sure that all of the infections are removed. For backing up the data files, I prefer an online file host (such as http://www.drivehq.com ) instead of a USB drive because recent viruses (like Conflicker) can infect your USB drive.



What should you back up? Almost always these days, if you just back up your "My Documents" folder (and the My Documents folders for other users on the computer), you'll have saved everything. Microsoft and third party software manufacturers are becoming very good at making sure all of your stuff goes into that folder, or a subfolder (such as My Pictures).



For the future, I recommend that you use Mozy Home Free Edition to keep your documents backed up online. Then you won't have to hesitate if you want to ever reformat your computer again. Here is a YouTube video that I made about how to use Mozy: http://www.youtube.com/watch?v=RmhAoPCmOdY



I also recommend installing Site Advisor at http://www.siteadvisor.com. It will pop up a red balloon any time you go to a web site that has malicious downloads. It will also put red, yellow, and green icons next to your Google and Yahoo search results.



Lastly, here are my recommendations for anti-virus products:



All antivirus do just as well at detecting viruses. So the best antivirus is a free one. Here are three free ones that you can choose from:



AVG Free Edition: http://free.grisoft.com

Avast 4 Home: http://www.avast.com/eng/avast_4_home.html

Avira Antivir Personal: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html

PC Tools Antivirus Free Edition: http://www.pctools.com/free-antivirus/

Comodo Antivirus: http://personalfirewall.comodo.com/antivirus.html



To get the actual comparisons of how every anti-virus program compares with the competition, go to the following link check out their comparative tests:

http://www.av-comparatives.org/

Answer 2

You can run antivirus and antispyware programs, but the sad fact is if you have found one virus on your computer, you probably have several. Cleaning the computer now requires you to follow these steps, because modern viruses and spyware entrench themselves in files that your computer needs in order to run:



1. Virus-check your data files (not application files-- you have installer CDs for those).

2. Back up the data files, getting them off your hard drive.

3. Get your original operating system CDs that came with your computer.

4. Boot your computer from the operating system CD.

5. Select the option that erases your hard drive and then reinstall your system software.

6. Turn on your software firewall that came with your operating system.

7. Reconnect to the internet, and download *all* Windows updates, no matter how long it takes.

8. Reinstall your application software, and update the applications as much as you can.

9. Reinstall your data files.

10. Create a limited user account on your system that does *not* have administrator access, and web surf only from this account.



Yes, this is a pain in the butt. No, there is no other way. No, antivirus and antispyware programs cannot fix this problem on its own.



So, what do you do in the future?



1. Never click on links you find in an e-mail.

2. Never open an e-mail attachment, ever.

3. Only download files from a reputable website that you know is on the up-and-up.

4. Never use bit-torrent and other file-sharing programs.

5. Never use an unsolicited drive-checking site.

6. Turn off all java and java scripting by default, and only enable java and java scripting for sites that you know you can trust.

7. Never read an unsolicited e-mail, and delete spam immediately. It is possible to be hacked by reading an e-mail alone.



Please adhere to the 'dont's' I provided above, because you will have to repeat the cleaning steps that I listed first *every time you get infected.* Anti-spyware and anti-virus programs are good to have, but they are a second line of defense. The best way to protect your system is you, and changing your behavior.



Good luck!

Answer 3

Dude viruses don't get sent to you you you get them when you go to a website that is infected or download software that is infected.

If your McAfee computer isn't taking care of the infection then the version of McAfee is probably outdated and you will either need to install the newer version of it or get something like Kaspersky

Answer 4

i would advise downloading and install malwarebytes its a very very goo antispyware/anti virus scanner and its totally FREE.. you can get it from http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

very easy to use download --> install --> click update tab update until it finds no more --> do FULL scan. when doing the scan dont do any browsing or run any applications, and once the scan is finished just do remove all issues. and once its done this, restart the machine and then re-run the scan and keep doing so until it finds nothing this can take hours and hours but worth it.

Answer 5

first of all. i don't trust mcafee..better get kaspersky internet security 2010. if you need it just send me a message. don't worry, free ;). you can even get the 30 trial but when it expires send me msg. the trial functions fully!



second, disable your system restore and do a full system scan and heal. and you'll be fine.



for more support join the forum:

http://www.dravalley.com

Answer 6

Microsoft How To Get Rid of Malware:

http://social.answers.microsoft.com/Forums/en-US/vistasecurity/thread/ba80504b-61f1-4d71-960f-b561798b7b42



When Malwarebytes will not Run or Install see here-

http://www.bleepingcomputer.com/forums/lofiversion/index.php/t256941.html

Or here: http://www.malwarebytes.org/forums/index.php?showtopic=29028

Or here: http://www.malwarebytes.org/forums/index.php?showtopic=12873

When Malwarebytes fails to permenently delete after detection: http://www.malwarebytes.org/forums/index.php?showtopic=30417



When SuperAntiSpyWare will not run see here:

http://www.superantispyware.com/supportfaqdisplay.html?faq=71

Or Here: http://www.superantispyware.com/onlinescan.html

Answer 7

mcAfee is quite unreliable, download and run antimalwarebytes, if thrs anything to find it'll find and remove it



http://www.malwarebytes.org/mbam.php

Answer 8

with a free linux operating system you can say goodbye to viruses for good

Answer 9

well its telling you it has caught it and its been quarantined. just leave it and mcafee should automatically delete it for you after a couple of days.