How do I find a trojan horse Norton can't?

Question

Norton alerted me to the presence of a trojan horse but indicated it was not able to disable the program.

Answer 1

If you click on the file, it will give you more information, like where it is located.



Boot into Safe Mode (hold F8 when the computer is loading). Then you simply go to the file and delete it manually.



Quite often, this is because it is already loaded. Booting in safe mode normally prevents anything from loading on boot-up. You can delete it easily then.



Or you can pull the hard drive, and then scan it in another computer.



I work at a computer store, and we do all virus scanning in a seperate computer.