Question:
HELp!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Andy
2007-09-03 06:55:06 UTC
help i think i got a virus.......first i logged in nder my username then suddenly came up this thing that said somthing like this"we have been tracking adult sites" but i havent been to adult sites and then i forgot what else it said then came up internet websight that i didnt open up hers the url "C:\Program Files\Common Files\InstallShield\UpdateService\ui\toaster.htm" ....but i know they wanted me 2 get a driver cleaner for the computer!!!!! then i turned off the computer and i logged back in and then it was fine...exept for when i opend task maniger and pressed "control alt del"..i opend that just incase it came again but now its not letting me exit task maniger.....So WHAT DO I DO????? I have norton and i'm runing a full system scam
Four answers:
2007-09-03 09:15:41 UTC
norton is an antivirus and it won't remove driver cleaner, you need and anti spyware to do this job. however you can do it the other way, use drive cleaner removal: http://www.2-spyware.com/remove-drive-cleaner.html
ike
2007-09-03 14:08:15 UTC
find a clear pc which not include viruses, and do a start-up disk or rescue disk with your norton.

when u start your pc press the del button to open up the boot options. adjust it to first open drive to a:\

put your start-up/rescue disk at the floppy and open your pc. scan your pc if your norton is updated you can delete your viruses.
2007-09-03 14:16:32 UTC
VIRUS REMOVAL:



this is a realll P.I.A. !!!



THE 1ST PART YOU NEED TO DO offline:

run anti-virus program

run anti spyware program

shut down System Restore

clear cookies

clear temp files

clear history

clear pre-fetch folder

clear out ALL emails starting at 2-3 days ago or when you 1st knew you were infected in:

ALL folders

sent

trash

junk



bookmarks or favorites folder in I.E. or Firefox



as you can see,there's QUITE a bit of work ahead of you.



shut down System Restore:

virus/spyware can hide in your system restore points so we shall delete all previous restore links hiding places by turning system restore OFF.

later,when we finish,we'll turn it back on,set up a new [ CLEAN ] restore to work from in the future.

hopefully,lol,you'll never need it !



XP Home:



start

all programs

accessories

system tools

system restore

settings

drive [c]

settings

check the OFF link



VISTA:



start

control panel

performance and information tools

open disk clean up

select o.s. [c]

select more options

select system restore and shadow copies

select clean up



XP Home & Vista:

start

control panel

internet options

general

clear cookies

clear temp files

clear history

and set history days to keep to 0



clear temp files

not all your temp files will be romoved so easily,so we need to do this manually as well.

start

my computer [ or just computer in Vista ]

windows

temp

file

click each file and delete



Clear Pre-Fetch Files

start

my computer [ or just computer in Vista ]

windows

prefetch

file

select all

press delete key on keyboard



empty recycle bin



run anti-virus and anti-spyweare programs again



when your protection programs find any pirates,DELETE them,do NOT quarentine !!



should you NOT have ANY protection programs installed:

Avast--anti-virus

AD Aware--anti-spyware

Spyware Blaster--anti-spyware blocker

Rootkit Revealer--anti-rootkit

Arovax

PC Tools Firewall--firewall to replace MS's deficient firewall [ turn that sucker OOF ! ] and replace with above.



replace windows firewall with PC Tools firewall

install Arovax protection and choose protection for internet explore if you use it,firefox if you use that or opera if you use that

install spyware blaster and set for internet explorer and/or firefox protection



should you choose to install Firefox web browser [ and you SHOULD ]

here are some Firefox Security Extensions to install

CallingID Link Advisor

Finjan Secure Web Browing

No Script

Dr. Web

SafeDownloads

http://browseraddons.friendpages.com



now it's time to set up your new [ clean ] restore point



XP Home:



start

all programs

accessories

system tools

system restore

settings

drive [c]

settings

check the ON link



Vista:

start

control panel

back up and restore center

create restore point

create restore points on selected disks

select drive

click create

apply and ok



FINALLY....



SECURE COMPUTER:



NEVER !! :



open an email from:

anyone you do NOT know/trust

anyone purporting to be/from:



Microsoft

your bank

your creditors

your goverment

your financial company/ies

even your lawyer/s or church UNLESS you have a prior agreement with them

online petetion

contains attachment/s



SAFE EMAIL SET UP:



YAHOO:

open options link on your email page

select spam

Spam Protection



Choose the tools you'll use to protect your mail account from spam. Not sure what tools you need? Take a look at our Setup Guide for help.

Spam Filter

SpamGuard is ON



For messages SpamGuard identifies as Spam:

Immediately delete these messages upon receipt. (Note: If you choose this option, you will not be able to review the messages before they are deleted.)

When I mark a message as Spam, in addition to deleting the message:

Add the sender's email address to my blocked addresses list

Image Blocking

Block images in messages that SpamGuard thinks are spam

[ possible but 1 or the other ]

Block all images until I've had a chance to look it over



Block Addresses



Block addresses from which you don't want to receive mail.

Add Block

Enter email address (or domain) to block:



GMAIL:

Gmail has an EXCELLENT spam filter,learn to trust it.

Spam Filtering is automatic,unlikeYahoo.

Gmail offers a secound way to protect your inbox by using filters.

1st,you need to create labels [ folders ] to store your filtered email in.

then create the label filter.



SETTINGS:FILTERS:

Create a new filter

Create a Filter

Choose search criteria - Specify the criteria you'd like to use for determining what to do with a message as it arrives. Use "Test Search" to see which messages would have been filtered using these criteria.

From: Has the words:

To: Doesn't have:

Subject: Has attachment



after you fill the above out,you go to label [ folder ] selection.



MSN HOTMAIL:



on your email page,select options then more options

Junk e-mail

Filters and reporting

Safe and blocked senders



choose from these choices:

Safe and blocked senders

Safe senders

Manage who is allowed to send you e-mail. Messages from safe senders will not be sent to the junk e-mail folder.



Safe mailing lists

Manage which mailing lists are sent to your account. Messages to safe mailing lists will not be sent to the junk e-mail folder.



Blocked senders

Manage who is blocked from sending you e-mail. Messages from blocked senders are automatically deleted.



WINDOWS LIVE MAIL:

JUNK E-mail

Options:

safe list only

permanently delete suspected junk e-mail



Safe Senders:

add e-mail addresses to your safe list here

check:

also trust my Windows Contacts

automatically add people i e-mail to the safe senders list



Blocked Senders:

add senders addresses here to create a blocked address list



International:



Blocked Encoding List:



choose the language pack you do NOT want downloaded into your inbox here



Phishing:



check:

protect me from potential Phising emails

move phishing emails to junk

apply & ok



Windows Live Mail has 2 other options:

Tools

message rules

mail

condiotions:

where you choose:

from

to

subject

content and more



Message:

junk e-mail

add to:

safe senders

blocked senders



Web Browsers:



Internet Explorer:

XP Home & Vista:



start

control panel

internet options

general

history:

clear history

set days to keep to 0



Privacy:

advanced

override

First-party Cookies:

Accept

Always allow session cookies

Third-party [ spyware ] Cookies

Block

ok



Content:

content advisor

Enable

ratings:

set content you do NOT want permitted



Approved Sites:

add websites that ARE allowed ALWAYS here



apply & ok



Advanced:

Phishing Filter

enable



Security:

for Internet--Trusted Sites--Restricted Sites

custom

Enable Protected Mode

Custom Level:

XP Home:

Active X:

uncheck each active x control marked:

unsafe

unsigned



Vista:

be sure Active X controls and plugins is marked disable

as well as Automatic prompting for Active X controls

and download unsigned Active X controls

and Intialize and script Active X conttrols not marked as safe



XP & VISTA:



Access data sources across domains-disable

Allow scripting of Internet Explorer web browser control

disable



Allow script-initiated windows without size or position

disable



Allow websites to open windows without address or status bars

disable



Don't prompt for client certificate selection when none exist



Navigate sub-frames across different domains

disable



Use Phishing filter

enable



Allow status bar updates via script

disable



now for your Restricted Zone,EVERYTHING should be disabled EXCEPT:

Pop up blocker

Phishing Filter



[internet,trusted,restricted]

download signed-PROMPT

auto-prompt-DISABLE

binary & script-ENABLE

download UNsigned-DISABLE

download UNsafe-DISABLE

run active x-ENABLE

download SAFE -ENABLE



Spy Sites



Stop Web Sites from installing Spyware, Sleazeware and Cookies on your PC



SpySites includes a database of over 4,600

known Spy/Sleaze sites and guides you

through the simple process of including them in

Internet Explorer's Restricted Zone and setting policies

to prevent them from performing intrusive acts on your PC.

By setting the policies for the Restricted

sites zone to a very high level of security,

you can be assured that any web sites added

to the Restricted sites zone cannot do

certain things which could compromise your privacy

and security such as installing and/or running:

Spysites

http://camtech2000.net/Pages/SpySites_Program.html#SpySitesFree



Pre-Fetch File Cleaing



pre-fetch files are "cached" or stored copies of files/websites you visit each session

after a period of time,these files hog up a LOT of disk space

for this reason,i advocate the deletion weekly of those space hogs

some claim that windows will automatically remove files older than 7 days

I have found MY pc does NOT perform this task so I do it manually

what happens is,when you go to a website,your pc looks into your pre-fetch file/folder

to see if that website is "cached",stored there FIRST

this gives you a faster website load,BUT,you get the "cached" version and NOT the NEWEST version

unless you have "check for newest version" cheched in internet options

it may take that website 1/2 a second longer to load

but,you'll get the newest version loading each time



as added security,spyware removers often miss these files,so delete them manually.



My Computer,disk drive [c],windows,pre-fetch,view,select all,select delete



same situation with Temp files:

Temp File Folder



i use Disk Clean to clean up extraneous files i no longer need

however,everytime i use Disk Clean,it DOESN'T clean out Temp Files!

solution?

My Computer,local disk drive [c],windows,temp

you can safely delete each temp file there.

i leave the most current [that day] alone.

also,do not delete any FOLDER there

folders have a folder icon,leave alone

[ Vista,it's Computer ]



Firefox Web Browser:

tools

options

content

check block pop ups



load images automatically:

exceptions:

enter those websites addresses that show up on pop ups that appear AFTER you close a browser window

also add those same urls to

Privacy

Cookies

Exceptions



there are a number of kewl Security add on firefox extensions i use and they are:

CallingID link advisor

Dr. Web [ link checker ]

Finjan Secure Web Browsing

No Script

SafeDownload

http://browseraddons.friendpages.com



IF you follow all the above suggestions,you'll not have the Fort Knox of computers,but Dammed close !
dabedatiludlisi
2007-09-03 14:09:42 UTC
If your computer is fully properly installed as the YouTube Video below suggest then you will never have problems again!



http://youtube.com/watch?v=6u_DHseKdu0


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
Loading...