Question:
How to get rid of any and all virus/malware/spyware/worms/trojan/EVERYTHING?!?
Nobody
2014-03-02 15:16:22 UTC
First things first, excuse my complete ignorance over everything computer related, I know just enough to navigate but that's about it.

I've been having trouble with my computer lately. Videos/audio/images won't load fully, adware on almost every page, many websites won't open and even the ones that do are running slowly. The whole computer is running slowly. I have Norton Security Suite, which CONSTANTLY finds potentially harmful files and quarantines them. But nothing seems to help. I've run full system scans, quick scans, file cleanups, disc scans... Whatever I could think of. Some came up saying they identified and fixed the problem, but I've never seen any improvement.

I need step-by-step advice from someone who knows and works with computers. Looking for the safest/easiest way to completely wipe all malicious items on my comp so I can safely browse again.

Thank you!

OS is Microsoft Windows 7 Home Premium if that helps any
Seven answers:
?
2014-03-02 15:46:46 UTC
It amazes me how some people consider Malwarebytes a miracle cure for everything. Norton is rather heavy on resources and don't really work well against malware. While you claim to be ignorant in the area of computing, I think your more then capable of making a Rescue CD since you were knowledgeable enough to tell which version of windows/anti-virus program you have (98% aren't). A rescue CD gives your computer the ability to boot into a linux environment and is capable to save files from a doomed windows system, to performing a virus scan outside of windows. It will boot into the CD, and only mount the drive to perform the virus scan. I hope you didn't make the mistake of installing Norton's with another anti-virus program installed and not fully removed as this could be the cause of your issues also. Go to this site with a blank CD and thumb drive in hand to a known working computer (from your description yours is only functional): http://www.f-secure.com/en/web/labs_global/removal-tools/-/carousel/view/142 On that page is the ISO (that you will burn to CD (thumb drive is an option for those more advanced users) file download link along with a brief set of instructions in the form of a pdf, or txt file. Just be sure to update the virus definitions and mount all the hard drives after the CD loads up. F-Secure has the highest rated detection rates right now along with the lowest false positives. The "other" alternative is to run like 5 different programs under various conditions and settings- but in your case I feel this is the best option. Its also a "tool" that can always be updated should be in your fix-it-kit for when it hits the fan. Pay it forward.
PC Expert
2014-03-04 09:27:47 UTC
It might be caused by a worm or trojan that works hand-in-hand to reinfect your computer. I would recommend that you try scanning your computer using another security software such as Malwarebytes Anti-Malware or Trend Micro Titanium Security.



And also:

1. Uninstall suspicious programs on the computer.

2. Perform a disk clean-up on the system to clear up temporary files and unnecessary files.
Jim
2014-03-02 17:03:03 UTC
You cannot wipe everything once it gets inside your computer. High tech viruses etc once they get in mutate & replicate and install in multiple places in your computer. What some do is build multiple files in different locations that detect whenever another file part has been deleted by your AV and instantly rebuild it as your AV is trying to delete another part. Google "Ever Cookies" and you will see exactly what I'm talking about.

There are so many different types of malware being developed every day the protection companies struggle to keep up and eventually something slips by. Antivirus etc. software is designed to kill off what it thinks is bad and allow entry to what it thinks is good. Problem some bad things have good disguises.

Serious computer security geeks use what's called a "Sandbox" program. It does not analyze what's good or bad and then let in or block things. It has only one single function and basically all it does is block "EVERYTHING" period. It's like putting a sheet of glass between your computer and the internet. I'm in a sandbox right now as I write.

There are two I use; Sandboxie and DeepFreeze Standard. DF is what universities etc use to stop students hacking their computers, (heavy duty) cause you have to reboot your computer to make any change. Any download virus etc is erased on reboot. I use sandboxie cause it only virtualizes what I choose ie; my web browser and my AV can update.

If after running all the scans you mentioned and problems persist your computer is extremely messed up.

You really need to restore it to factory conditions, then make a "System Image Backup" stored away safely, and always use a sandbox for browsing. I had a virus once cause someone used my computer without starting the sandbox.

http://www.sandboxie.com/



Review;

http://antivirus.about.com/od/antivirussoftwarereviews/fr/sandboxie.htm



If you want to be Geeky you can configure the program to "WIPE" sandbox files to DOD standard with a free program called Eraser or use "SDelete"



If you want a "Live Boot CD" to scan, repair etc your computer this is the best boot CD on the internet

http://www.hirensbootcd.org/download/



It literally has a few hundred programs on one CD (you have to download the ISO & burn to CD yourself)

that do everything humanly possible to fix computers. Lots of virus scanners and repair tools, it's mind boggling, read these specs;

http://www.hirensbootcd.org/hbcd-v152/

You can keep this for future problems of any sort.

Gotta go, my cats saying get off the computer and play with me.
tumbleweed_biff
2014-03-02 15:57:32 UTC
Top 3 free AV products

Avast

Avira

AVG



Best Paid:

My recent survey of several independent testing labs shows Kaspersky and BitDefender as the top 2 paid AV products.



How to remove a virus -

I) The best solution is to back up your data and perform a factory restore. Install a reputable AV program after the restore and download the latest updates before restoring your data.



II) That not being practical for many, try either of the next two methods:

(Please note that it is important to use one of these two methods as you need to boot and scan knowing that no viruses are already in memory. If you try and install an AV product on a machine already infected then there is a decent chance that the virus will be able to hide/relocate from the scanner.)



A)

1) On a clean computer, download 1 or more free bootable AV products. Five I know of are Avira, AVG, Avast, Kaspersky, and G Data.



(There is a handy product called sardu (www.sarducd.it) which will create a flash drive/Cd capable of having multiple AV products built into it. It isn't perfect yet, but it does do the job pretty well. I keep a copy on a flash drive for whenever I go to someone's house to help with computer problems and I have a number of other diagnostic tools included as well.)



2) Create the bootable media and include the latest virus definitions

3) Boot the infected/suspect computer by using the bootable media and run a full/complete/deep scan of the computer using preferably at least two different ones. No AV product gets them all, but 2 different products should find and remove just about anything.



B) second alternative method:

1) remove the hard drive from the infected computer

2) slave the drive to a clean computer which already has at least one AV product already installed with the most current definitions. You can do this by installing it into the case (for a desktop) or by putting the drive in an external drive case which you can get for the low teens $. These can be USB (get at least USB 2.0) or eSata - if the 2nd computer has an eSata connection.



3) From the clean machine, run a full/complete scan of the slaved hdd. The computer should already be booted when you connect the external drive, with the AV product already in residential memory (it will have an icon down next to the clock). Then open the AV and run it on the drive. In an ideal world, you should really use two different AV products.



III) If you are unable to do the above, then download and install an AV product and then run it at its deepest level scan. This is not the ideal method as many viruses can hide from AV products if they are already in memory and running before the AV sofware is executed. There are numerous free ones. I strongly recommend two different AV products and one Adware/Spyware product. For free AV, I would typically recommend Avira, AVG, or Avast as the installed resident (always running) AV solution and Malwarebytes as a secondary, on demand AV product which I run on a weekly basis. For Spyware and Adware, the two top performers there are AdAware and Spybot Search and Destroy (adaware is a product of lavasoft and safer-networking.org produces Spybot Search and Destroy) Both offer a free and paid version. The free version is good, the paid version offers more bells and whistles, just like with the AV products.



Once the virus(es) is/are removed, change any and all passwords having to do with anything important like e-mail, financial-banking logins, etc. as those have probably been captured and sent to the author of the virus.
?
2014-03-02 15:22:18 UTC
Download https://www.malwarebytes.org/free/ and scan your computer. It will scan everything and identify all of the malware and then you will have to delete them. Trust me, this program works amazingly. Then about, once a week, run this again and do the same process so you can keep your computer clean from all the viruses.
NortonSupport
2014-03-03 08:35:47 UTC
Hello,



Sorry for the trouble. Can you please start the computer in Safe Mode with Networking and then run a scan using the free Norton Power Eraser tool: http://www.Norton.com/npe?



Let me know if it helps!



Thanks!



Vineeth

Norton Support
Computer Technician
2014-03-02 15:31:31 UTC
I would suggest to run a scan with malwarebytes, and SuperAntiSpyware↓

http://filehippo.com/download_malwarebytes_anti_malware/



http://filehippo.com/download_superantispyware/


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
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