trojan/malware- unable to install any antivirus or spyware remover?

Question

If I run IE (to check my yahoo mail b.c. I have beta), I get pop ups. If I run Mozilla Firefox, the trojan/virus/malware kicks me off the net and closes the browser. I am unable to install superAntiSpyare or Ad Aware 2008. I have windows xp with service pack 2.
Also, I tried to use system restore and tried to create my own restore point. I did it twice and when I hit undo, I can no longer get my desktop back up in regular mode. I have to boot in safe mode. I tried to use system restore to go back to the last known good configuration and still no results. How do I fix?
Here's a copy of the error message I'm getting when I try to install something:

Windows ® Installer. V 3.01.4000.1823

msiexec /Option [Optional Parameter]

Install Options

Installs or configures a product
/a
Administrative install - Installs a product on the network
/j [/t ] [/g ]
Advertises a product - m to all users, u to current user

Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*]
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log
Equivalent of /l*
Update Options
/update [;Update2.msp]
Applies update(s)
/uninstall [;Update2.msp] /package
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v]
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]

Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.

Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Answer 1

1. Run Deckard's System Scanner (DSS)

http://securitynewsfromthenet.blogspot.com/2008/06/deckards-system-scanner-dss.html



2. Run the vundo and combo fix http://securitynewsfromthenet.blogspot.com/2007/05/vundofix-and-combo-fix.html



3. Run Malwarebytes Anti-Malware

http://securitynewsfromthenet.blogspot.com/2008/03/malwarebytes-anti-malware-105.html



4. Run the anti spyware removal programs spybot http://securitynewsfromthenet.blogspot.com/2007/03/spybot-search-and-destroy-spyware-and.html



5 Run Superantispyware http://securitynewsfromthenet.blogspot.com/2007/04/superantispyware-home-edition-free.html



6. Run a complete scan with free curing utility Dr.Web CureIt!

http://securitynewsfromthenet.blogspot.com/2008/05/dr-web-cureit.html

Answer 2

2

Answer 3

A system reboot is not necessary, but a system restore is. Basically it puts your computer back to a date when the virus was not on your computer. Look it up on google to find out how to do it. If you know when you got the virus (within like a week) then you can get rid of it and have no problems. But please be more careful next time, because sometimes these things can't be solved by system restore.

Answer 4

You should try rebooting and installing the anti virus software afterwards. If that doesn't work, try reformatting your system: get your OS (Operating System (Ex: Windows XP, Windows Vista, Linux, Fedora)) disk and stick it in your computer. Then just install it like you normally would.

Answer 5

your better off factory restoring it will never really be totally the same your computer writes over stuff when its deleted but if you factory restore it will be 3x better barely anything will be different so when it asks if you want to run a factory restore hit no and then it will ask program recovery hit not and then it will says restore factory settings hit yes it will be like when you bought it use Mozilla tho faster and safer also don't mess with command lines like i did it messes with it i accidentally reformatted mine hope this helps :)but all of this stuff is availble on help and support

Answer 6

ok.... If this virus is this bad I would recommmend a system reboot to do so do this...

restart computer,run in safe mode,run the system reboot to the time BEFORE you had the virus. If this doesnt work bring it to a shop and they can fix it for you.