I bought a new Antivirus+Firewall program. But it wont let me set up after I deleted the previous program.?

Question

I bought the Panda Antvirus+Firewall. When I began to load the program, I was directed to delete the previous program. After I deleted the old program, I reloaded. I get the same message. There is no eTrust EZ Antivirus in the program in my computer but Panda says I do. Do I take the software back? Or keep trying to install the new program?

Answer 1

VIRUS REMOVAL PROCESS:



do this OFFLINE



trash likes to hide in your restore system,so every time you clean up your computer and you use system restore,it restores the trash along with everything else !

turn off system restore:

XP:

start--all programs--accessories--system tools--system restore

check the off box



Vista:



right click computer icon

select properties

select system protection

uncheck os ( c: ) ( system )



alerter & messenger services:

stop messenger spam !!



XP only:

all programs--administrative tools--services

all services are in alphabetical order,right click both alerter & messenger services--select properties--from drop down menu,select disable



Active X:

XP ONLY

internet explorer--tools--internet options--security--advanced

uncheck download unsigned--unsafe--autoprompt



CLEAN UP:



delete history:



XP & Vista:



internet explorer--tools--internet options--general:

click delete history--temp files & cookies

set days to keep history to 0



Prefetch folder:



XP:

start,my computer,disk drive ( c ),windows,prefetch

click view

select "select all"

press delete key on keyboard



Vista:



same thing except my computer is now plain ole computer



Security:



block spyware cookies:

XP:

either from your desktop shortcut or all programs or start page [ lol,MS is all about redundency ]

internet explorer--tools--internet options--privacy--advanced--override

check allow 1st party cookies,block 3rd party [ spyware ] cookies



Vista:



same way as XP



manage your cookies [ with screenshots ]

http://managecookies.diaryland.com



ActiveX:



XP ONLY



internet explorer,tools,internet options,security tab,advanced tab

uncheck download unsigned, not safe & automatic prompt



now return to system restore and select create a new restore point,name the point [ new ? ] and you're set to go



go online and:



download/install/update & run spybot spyware remover,avast anti-virus,regseeker,avg anti-rootkit,rootkit revealer,firefox 2.0.0.4 web browser from



MENU

Acessibility Help,anti-virus--anti-spyware,Browser FIREFOX 3.0a5pre [ experimental ] & 2.0.0.4

Buddy Browser,a child safe wweb browser for children,clean up instructions,desktop helpers,firefox extensions installed,firewall,Multi Media Files,registry cleaners,SECURITY,Link Checkers,Ect



http://browseraddons.friendpages.com

Answer 2

2

Answer 3

it probably just didnt take all of the files from your previous av program out. to keep reinstalling the new program wouldnt do anything. try reinstalling the old program back on, then uninstalling it through control panel, add/remove programs.

Answer 4

until you run your scans in risk-free mode, you in basic terms reinfect your pc with the trojan virus. start up your container in risk-free mode, turn off equipment fix, run the test, delete each and everything it is contaminated, reboot, set a fix element, and delete all previous fix factors. you at the instant are good to bypass.

Answer 5

get your money back if you can wich im sure you cant. : (

go get www.avast.com antivirus for free. and a free zonealarm firewall. www.zonealarm.com. im sorry you wasted your money. : (