Question:
How do I make sure my information is safe after being infected with a computer virus?
1970-01-01 00:00:00 UTC
How do I make sure my information is safe after being infected with a computer virus?
Eight answers:
2010-10-04 07:47:03 UTC
You can run antivirus and antispyware programs, but the sad fact is if you have found one virus on your computer, you probably have several. Cleaning the computer now requires you to follow these steps, because modern viruses and spyware entrench themselves in files that your computer needs in order to run:



1. Virus-check your data files (not application files-- you have installer CDs for those).

2. Back up the data files, getting them off your hard drive.

3. Get your original operating system CDs that came with your computer.

4. Boot your computer from the operating system CD.

5. Select the option that erases your hard drive and then reinstall your system software.

6. Turn on your software firewall that came with your operating system.

7. Reconnect to the internet, and download *all* Windows updates, no matter how long it takes.

8. Reinstall your application software, and update the applications as much as you can.

9. Reinstall your data files.

10. Create a limited user account on your system that does *not* have administrator access, and web surf only from this account.



Yes, this is a pain in the butt. No, there is no other way. No, antivirus and antispyware programs cannot fix this problem on its own.



So, what do you do in the future?



1. Never click on links you find in an e-mail.

2. Never open an e-mail attachment, ever.

3. Only download files from a reputable website that you know is on the up-and-up.

4. Never use bit-torrent and other file-sharing programs.

5. Never use an unsolicited drive-checking site.

6. Turn off all java and java scripting by default, and only enable java and java scripting for sites that you know you can trust.

7. Never read an unsolicited e-mail, and delete spam immediately. It is possible to be hacked by reading an e-mail alone.



Please adhere to the 'dont's' I provided above, because you will have to repeat the cleaning steps that I listed first *every time you get infected.* Anti-spyware and anti-virus programs are good to have, but they are a second line of defense. The best way to protect your system is you, and changing your behavior.



Good luck!
?
2010-10-03 23:18:43 UTC
Well let me say without malice yor a fool for surfing the net without protection. Once infected ther is no gaurantee, tht you peorsonal data is safe, as trojan's are self replicating and self learning. the most you can do after all infections are deleted is change all you passwords. Don't commit to memory, write them down, disguise in your cell phone as a name or number, put then on a USB stick, in a notepad text, for every password and guard it as well as keep it close to you PC. Your Best bet is to reformat you hadr drive and reinstall everything, that way you are certain your drive is clean.I have used Norton products since 2000 and they haven't failed me yet, I am using Norton Internet Security 2010 and Malwarebytes as a back up but rarely required. McAfee if that is your choice so be it. reformatting is the best way to clear your system, a pain but at least you learn from the experience, Back up all you personal data to an external drive once to twice a month? Reformatting is recommended every 18 months or so any way if you not one for keeping you PC upto speed?

5 Common Problem’s that slow a PC down

1. Cluttered Registry.

2. Too many start up programs.

3. Full Hard Drive.

4. Not enough Memory.

5. Spyware & Malicious Programs.

kep an eye on you accounts and kick yourself if something happens? But changing you passwords every six months is a good idea, itdoesn't take long when you get into the habit?
f8sprisioner
2010-10-03 23:15:34 UTC
First off, mcafee isn't going to protect you from everything. More than a couple times I've seen people getting infected even though they have these anti virus programs on their computer. It's because now a days worms, Trojans, and virus' are created to hide from these well known anti virus programs. To be on the safe side if i were you I'd NEVER store any login information to any website on your computer. I'd clean out all of your web browsers cookies/cache and use software to clean out your computer. My suggestion would be ccleaner which can be found at www.ccleaner.com it's free and effective. Lastly if you want to BE CERTAIN that you don't get anything else on your computer (assuming it's clean now) i'd stop visiting those websites altogether. If you can't stop yourself from doing that you could always do your surfing or video watching on a virtual machine. (look it up i'm not going to explain) that way if anything happens to the VM (virtual machine) you will be worry free because it won't affect your actual computer, you can then just reinstall the VM image and get that infected all over again.
2010-10-03 23:11:14 UTC
infomation like stored on a web connected computer is not smart. people make millions off computers info like that. your system could be infected two weeks before any scanner got an update concerning that bug. just seen it too many times.
Thomas B
2010-10-03 23:06:57 UTC
well you could ring the bank and find out if anything at all has happened to your account but otherwise if nothing has happened so far then hopefully nothing will. just keep a very close eye on all of your accounts and information for a while. you might want to change all of your passwords as well.

hope nothing happens
Maura
2016-08-24 19:18:01 UTC
2
Tony RB
2010-10-05 21:54:50 UTC
There is a "better way" to check, but first, you really need to copy all your files (music, video, documents) off the computer onto DVDs, or CDs, or an external hard drive, or a portable hard drive.



Make a full list of all software programs you had installed, free and paid for. Look for the activation codes for any software you had to pay for.



After that, get your factory software disks, then erase your hard drive with a program like KillDisk. This will completely remove any computer virus software and malware (malicious software). This is the only way to ensure the malware is gone.



Then use the factory software disks and re-install the factory software, and set your computer up again. Reinstall all the programs you used to run.



And start over. It's faster than trying to remove the malicious software and continuing to worry about the presence of malware.



====================



Is your information/identity safe ? Probably not. You can change your bank account passwords - the best way is to go to the bank and notifiy them in person of your problem, and ask to change the password. They are well aware that the criminals use every possible tactic to get malware onto peoples' computers. Regarding out-of-town banks and ebay/paypal, that will take a little longer. I suggest you review their websites for what they advise doing about your accounts there.



Other people's cards have been used on your computer ? Notify them immediately, and have them do the same thing you are doing.



Social Security Numbers ? Now you are in a heap of trouble. Criminals can take a name, ssn, and a birthdate and begin impersonating that person almost immediately. Therefore, get a free credit report from the three credit reporting agencies - if you get a report from one now, then four months later a report from another, and then four months later a report from the last one, you can repeat this process next year and it will only cost you postage and an envelope (if you mail in the request). This free credit report is mandated by federal law.



This free credit report - any credit report - will not tell you if a criminal has opened any bank accounts in your name, but if they apply for a credit card in your name, eventually you will find out. There are credit monitoring services that claim to monitor for you, but you have to pay for them, usually about 100 dollars a year. I have not used one so I can make no comments.



====================



Wikipedia article about the

"Fair and Accurate Credit Transactions Act"

http://en.wikipedia.org/wiki/Fair_and_Accurate_Credit_Transactions_Act



Wikipedia article about the website for a free annual credit report:

http://en.wikipedia.org/wiki/Annualcreditreport.com



The website Annualcreditreport.com

https://www.annualcreditreport.com/cra/index.jsp



Look for the link that says

"you can request your report through the mail"



and on that page are the instructions, mailing address, and a link to the downloadable request form in Adobe PDF.



I suggest mailing in your request because you can easily make a copy for future reference, which you can shred after you receive the report.



====================



Now for the hard part - the criminals are working very hard to steal through bank accounts. Brian Krebs has been tracking a lot of this, focusing on businesses that get stolen from as the amounts stolen are huge. He runs a website where he has posted several stories, and each story has a forum for readers to add comments or ask questions. I suggest you read all articles. If you want to make comments or ask questions, use the newest articles as most of us who read regularly don't revisit old articles.



Krebsonsecurity :

http://krebsonsecurity.com



Wikipedia article about Brian Krebs

http://en.wikipedia.org/wiki/Brian_Krebs



====================



Now for the better way - get a Live CD of a Linux distribution like Ubuntu, use that to boot your computer, and then access your online accounts. Any malware on your computer cannot run because it requires Windows, and booting with the Linux CD completely ignores the Windows operating system.



You can then access your accounts over the Internet and change the passwords on all of your accounts, thus making it impossible for any criminals to access your accounts after that date.



Be sure the passwords are long (10 to 14 characters) and a mixmash of letters and numbers.



Make sure that if you use letters that look the same in lower case and upper case, that you very carefully write them down so you will know exactly which case you used. And make sure each character is very distinct.

For example, these characters often look alike when written by hand - my hand, that is:



The letter "U" and letter "V".

The letter "O" and numeral "0".

The letter "I" and numeral "1".

The letter "S" and numeral "5".



====================



Last piece of advice - if you just gotta go to those "free movie/tv" sites, use a completely separate computer. You can get used computers for very little cost. Create an email address for just those web accounts. When using that computer make sure it is the only one on your Internet connection, because if there are other computers all connected on a network, which is connected to the Internet, any malicious software on it might try to propogate itself to the other computers. You can also use this computer to experiment with free anti-malware programs.



====================
Matto
2010-10-03 23:07:34 UTC
Watch your accounts for a while. Most banks can help you out if money has been stolen.

Make sure sensitive information is being sent through SSL/TLS by looking for https:// at the start of links. There is always a chance of a keylogger so really you should use another PC for secure browsing.


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
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