Remote Desktop Help Assistant Account keeps coming back after being removed?

Question

About a month ago I downloaded an app called remote desktop onto my itouch. Soon after that a new user has appeared on my laptop without me knowing it, and it's called "remote desktop help assistant account". I'm not sure if the app has anything to do with it or if it was just a mere coincidence, but I deleted the app anyways.

I deleted the account but almost every time my computer restarted it would come back, and then I would have to delete it again and again. This is seriously pissing me off now. I scan my computer every day with malware bytes and super anti spyware and run cc cleaner, but it still keeps coming back. I've also unchecked and disabled every remote desktop/assistant option/service I could find but it still comes back. I also found an article with a similar problem and they said to restore the default settings for windows firewall but it would still come back =_=. So basically everything I do doesn't permanently delete it, it still finds a way to come back, and it's scaring me now because it feels as if someone's watching each thing I do on the computer and like I have no privacy.

I really don't want to restart my computer from scratch again (making it back to factory settings), so please, is there ANY way to permanently get rid of this without having to restart my computer from scratch? I'm aware that this is probably a trojan/keylogger/hacker but I'm no genius with computers so I have no idea how to get rid of this, I can't use Trojan Remover anymore either since I've already used it before. Also, I'm currently using a free trial of NOD32 antivirus.

Any help would really be appreciated! TTnTT

Answer 1

Try combofix:



* Disable or Close all anti-spyware, anti-malware antivirus real-time protection, which may affect ComboFix.

* Download (Download) the latest version of ComboFix (2.8mb)save to you desktop

* Close all programs of you computer

* Double click ComboFix.exe on you desktop

* When Combofix finished, it will create logs for you.

Answer 2

You posting personal options, traceable to somebody else, is bullying, and could also be unlawful. You 2 broke up, and it type of feels broke up with the concept you in no way have become decrease back together. Your contract became that he would assist you, that you want, he did not/ doesn't. The part of the contract that no man or woman would date absolutely everyone else became surely not properly idea out, and quite served no objective to him; you've been the pregnant one, not likely to be operating round throughout city. commonly a split is precisely that. The contract made he has wanting to break. with any success you and sue for economic help, yet that is all you quite could assume from this guy. per chance that is time you get decrease back on your kinfolk and your own help gadget. get rid of in spite of you've on facebook, that is infantile, and could be vindictive. And if that is undesirable, it would also be used adverse to you.

Answer 3

If you know the actual file name this pgm will delete it once and for all:



http://ccollomb.free.fr/unlocker/



Problem might be that you are NOT actually deleting the file that is "creating" the pop up. Might want to check your Start up Processes with Ccleaner.