My Laptop is Virus Infected! Help?

Question

My laptop is virus infected and needs 'formatting'. I dont want to lose the data (pictures, music, videos,PDFs, etc.) What to i do? Is there a solution besides using a hard drive? PLEASE HELP!!

Answer 1

2

Answer 2

If scanning and cleaning using anti-virus are not working anymore, then maybe it is time to re-format your laptop. Not repair it, but totally re-format. Here is what you need to do.



1. Get a USB (blank if possible), this will become your backup drive. Save your files in it. Do not copy any programs, sometimes the virus merges with it when it got to your computer.



2. Once you have saved and secured your data, removed the flash drive and keep it safe. Proceed to format your laptop. In formatting, it is recommended to delete all partitions and format your hard drive too. You can just recreate it upon installing your OS.



3. Once OS is installed, next is to install your anti-virus. As much as possible do not connect to the internet, you have to install your anti-virus and have it updated once installation is done.



3. If no more problem is detected, you can now connect your backup drive. Scan it first, then copy files to your computer.



Remember, It is always safe to have a backup copy of your important files, make sure that you have a flash drive, disc or drive to store your data.

Answer 3

Things to be done to recover your Laptop from infection are as follows

1. Enter Safe Mode

2. Delete temporary files

3. Run a full scan on your laptop with a reputed antivirus source like Comodo

4. Fix your web browser

5. Recover your files if Windows is corrupt

6. Keeping your PC clean

7. Hide your IP from hackers with the help of firewall from Comodo

Answer 4

First, back you docs/photos/music to flash drive/external hard drive. Before you start working on it, ALWAYS BACK YOUR FILES UP.



That said, reboot your PC. You're going to have to get it into safe mode with networking. It was easy to do in windows 7 and earlier. F8 upon bootup. With windows 8 or 10, it's a bit more complicated. Google it.



Once in safe mode with networking, download malwarebytes and run it, Should remove 90% of the junk on your pc.

After that, download the Kaspersky virus removal tool and run that.

If you still have issues, you're gonna need to take it to a good computer store that knows what they are doing. Each virus is different, and starts/run/behaves differently.

Answer 5

First, back you docs/photos/music to flash drive/external hard drive. Before you start working on it, ALWAYS BACK YOUR FILES UP.



That said, reboot your PC. You're going to have to get it into safe mode with networking. It was easy to do in windows 7 and earlier. F8 upon bootup. With windows 8 or 10, it's a bit more complicated. Google it.



Once in safe mode with networking, download malwarebytes and run it, Should remove 90% of the junk on your pc.

After that, download the Kaspersky virus removal tool and run that.

If you still have issues, you're gonna need to take it to a good computer store that knows what they are doing. Each virus is different, and starts/run/behaves differently.

Answer 6

On different pc download kali os open sorce os live burn onto a dvd pop in infected pc boot from cd it might ask for username and pass u want root user and pass for that is root backwards so toor will start up and have all the tools u need to save any and all data and virus software to wipe them out it will not use Windows or your hdd at all tell you want it too and therefore will not touch the virus tell it's ready to kill it

Answer 7

Here is what you can do to remove your malware/viruses



If you dont know how to get into safemode here is how you can do get to thoes options



1 do a hard shutdown (press and hold power button

2 your pc will come up with a black screen and will say somthing like windows did not shut down properely and use the arrow keys and go to safemode with networking



1 boot your pc into safe mode with networking

2 Download and install a malware cleaner such as malwarebytes

3 run a full system scan and let it do its thing

Answer 8

Viruses can be prevented by taking sensible precautions, including:



1. Keeping your operating system up to date.

2. Using up to date anti-virus software.

3. Not opening an email attachment unless you are expecting it and know the source (many email servers scan emails with anti-virus software on the user's behalf).

4. Not allowing other users to use their own memory stick on your system.

5. Only downloading files from reputable web sites.

6. Avoiding software from unreliable sources.



Anti-virus software can inspect computer files and email attachments for viruses and remove or quarantine any which are found. It is good practice to backup your data regularly. If a virus does damage your data, you can restore the damaged files from backup.

Answer 9

1. Enter Safe Mode

2. Delete temporary files

3. Run a full scan on your laptop with a reputed antivirus source (avast)

4. Run CClean.

5. Backup your docs to an an empty flash drive.

6. Full format hard drive.

Answer 10

there are lots of cleaners on the market - Kaspersky has some good general antivirus/malware scanners and they have some that are for specific culprits. Malwarebytes is a good general scanner but it doesn't catch everything and can take a lot of time. If I were in your shoes, I would pull the drive and replace it with a SSD and load Windows from disk. You will still have the old drive if you ever want to attempt a deep clean but she'll be back up and running.

Answer 11

First backup all data with virus. After you can decide to how clean virus ,remove your laptop hard drive and insert to desktop pc and test and remove virus, also check bootind in the laptop. format and install or Also you can repair the O/S and installl proper virus guard

Answer 12

you can scan and remove it with an antivirus tool such as UPCleaner. open the antivirus program. click the option of scan to find out all the virus contained in your PC, and then delete them. besides, you had better keep the antivirus program always opening, so that it can protect PC when you surf the internet using the computer, it will defend most of the attack through internet. for another hand, it also has the function of PC optimization, it can scan and delete all the junk files or malware in your computer, without them your pc respond speed will be faster and faster. May UPCleaner helps you.

Answer 13

I switched to Apple a few years ago, tired of slowness and viruses. BTW never bought a virus program for all my Apple equipment and never had a virus. Get a Mac

Answer 14

If you want to be somewhat safe, and you know the virus didn't infect any of the files / folders your pictures / music / etc is in, just get an external hard drive, copy the files you want to keep (refrain from copying programs). Once you have all the files you want on the hard drive, just reinstall the OS. Otherwise virus software usually does the trick.

Answer 15

Try to scan all your data with antiviruses and malwares, block infections, then copy the files like, images, audi video etc to other drive, then format your pc/laptop. Add back your files (images,audio video etc.) and scan again, and you dont have more viruses on files, because blocked and deleted at first scan after format

Answer 16

There's a thing on every computer called System Restore.



Pretty much, it lets you restore your computer to the way it was a certain date back without changing or removing your files/documents. I had a virus on my computer and it solved the problem.



Just go to the home search bar and type in System Restore or for Windows and it should be straightforward from that.

Answer 17

Scan it through antivirus like Kaspersky or 360 Total Security. The other way to clean your system from the virus is to install a fresh copy of Operating System. Please make a backup of your important data before

Answer 18

Firstly Copy your all data on a external hard disk.

Than insert latest windows disc.

Format & Partition your hard disk.

Install the latest OS.

Than install a licensed antivirus & Live update this.

Full scan your PC.

Connect your External Hard Drive & Scan it. Then Copy your essential data on your New Drive whatever u make before.

Answer 19

I switched to Apple (iPad) also have an iPhone after I had Windows repairmen calling at all hours toll-free offering to fix my Dell netbook I had at the time ( I was paying out for the anti- virus all the time to protect it just brought it in to Staples and recycled it

If it is minor you may be able to save your information

Answer 20

First, identify the virus by name by running your antivirus program. If you don't have an antivirus program or if your program doesn't detect the virus, you might still be able to identify it by looking for clues about how it behaves. Write down the words in any messages it displays or, if you received the virus in email, write down the subject line or name of the file attached to the message. Then search an antivirus vendor's website for references to what you wrote down to try to find the name of the virus and instructions for how to remove it.

Answer 21

Zone Alarm Best Antivirus+Firewall

https://www.zonealarm.com/

Answer 22

do a system restore on your computer,click the date before the computer got infected, safe mode or safe boot your computer. Run a good AV and use ccleaner, and use malwarebytes and do a full scan. Press f8 when booting into windows. Reformat your hard drive.

Answer 23

Boot into safe mode, then download and run Malwarebytes and do a full scan. Google "How to boot into safe mode (your operating system)" to find out how to boot into safe mode. You can also do a system restore, which will restore your system back to a previous point, keeping all of your files in place. Spam press F8 when booting into Windows (if that's what your using) to get some options.

Answer 24

Make a scan to make sure those documents are clean of viral payloads, runnable codes within documents are called macros. If they are clean or not copy them to a thumb drive then you can do reformat and cleanup at your leisure.



Linux I find is excellent for recovery for the less stellar Windows for you can install and run them right on USB. And read documents safely.

Answer 25

best way of get rid of virus is to format the hard disc

if your important data is in your hard disc than copy it first in the Flash or USB or SD CARD or any storage device and than format it

Anti virus softweres can't remove the virus completely

Answer 26

Get & run a good antivirus like AVG, avast,et cetera (you will get a good list for antivirus on google),and just visit your laptop's control panel and delete unwanted softwares but after all stuff DO A RESTART!!

Answer 27

Kaspersky.com

Answer 28

You can purchase a original antivirus and install them or you can take help by technical support team.

Answer 29

1. You use any licence antivirus with update and scan your hard drive.

2. You can run your laptop in safe mode and scan all drive.

Answer 30

buy an external hard drive, and place all your stuff you want to keep permanently, on that hard drive then you can wipe your hard drive by re-installing your operating system! and if your computer crashes or gets the blue screen of death, not to worry as all your private stuff is protected on your external hard drive

Answer 31

You shouldn't need to worry.

Any IMPORTANT files will be already backed up, copied, and protected. They will be copied to an external disk and / or Cloud service. So you can re-build and copy them back.

If you have any files that you think are important, then you will have taken the 5 minutes a week required to look after them and protect them. If you haven't bothered, then by definition you have decided that they are not important.

Answer 32

Scan with anti-virus software or do set-up.

Answer 33

Virus is revertial to owners of micro soft owners .

Answer 34

Most viruses ask you to "format." I would suggest either going to a Best Buy or Walmart with the computer, or use a flash drive (USB), and save everything onto it. Hope this helps.

Answer 35

Use an antivirus such as Avast and run a full scan of your system.

Answer 36

Install antimalwarebite

Answer 37

reinstall your OS, and choose to retain your files. download and install a virus scanner and 'clean' the harddrive

Answer 38

Use Northon antivirus.It can destroy any virus inside of your hard ****.no need to format your lap hard disk.

Answer 39

Thumb drive

Answer 40

" I would suggest either going to a Best Buy or Walmart with the computer, or use a

Answer 41

You may use Avira antivirus for this problem

Is your CD drive damage???

https://youtu.be/JDE20ja9PKA

Answer 42

If it's that bad, factory restart.

Answer 43

Norton Power Eraser - its free

If you cant download it - get a pal to put it on a stick

Answer 44

get a dank antivirus m9

Answer 45

Use the antivirus like,Avast.panda and many more and use the new window in your computer then you can overcome this problem

Answer 46

Make a full system scan.

Answer 47

get a flash drive just in case

Answer 48

restore pc with the cd it came with

Answer 49

if you want to be sure,bring your computer to the repair shop.

Answer 50

http://www.bleepingcomputer.com/download/combofix/

Answer 51

use windows defender to protect your computer.

Answer 52

If you want to make sure you don't lose anything it is best to use a external hard drive to back up your files. If you don't you stand a chance of losing everything. I have seen these things fail and everything is lost.



First thing is to make a backup of everything you want to save. Working on the theory that you have all your files and pics stored in your Library folders (please tell me you do) it will be easy to back everything up. I prefer to make a straight copy of the folders to a thumb drive or external drive. Plug in the backup medium and then open My Computer. Right click your backup medium and click open new window. Move both the windows so they are side by side, I prefer My Computer to be on the left and the backup medium window to be on the right. In the My Computer windows, on the left hand side you will see a panel with a scroll bar. Scroll up until you see Libraries. Under that you should see your 4 folders. Click the little symbol that looks like an arrow beside Documents and it should open showing My Documents. Right click it and then click copy. Now move to the backup medium window and right click once and then click paste. This should copy the entire folder to your backup medium. This could take some time depending on your medium your using the amount of files you have. Repeat these steps for My Pictures, My Music, and my Videos.



If you want to try getting rid of the viruses follow the info below.



You didn't give much info so here is a generic answer. This will cover checking for viruses and how to get rid of them. It explains how to scan using safe mode or how to make a bootable thumb drive and scan your system without Windows running. If worse comes to worse how to recover your files and reset the the puter back to factory settings.



It is important to run both ESET and Malwarebytes, what one might miss the other will catch.



First try Malwarebytes in safe mode. Make a bookmark of the link below or make a shortcut to it on your desktop.



http://www.malwarebytes.org/products/



The link below show how to start Windows in Safe Mode or Safe Mode with Networking.



http://kb.eset.com/esetkb/index?page=content&id=SOLN2268



When it boots to the desktop then click the the bookmark or shortcut you made. Download and install the free version and do a complete deep scan of your system. If it finds anything and it can not stop and delete it you will need RKIll to kill it.



If Malwarebytes does not find anything then try ESET online scanner to check for a virus. The first link is the online scanner. You need to USE IE while in the safe mode with networking to run it. The second link explains it.



http://www.eset.com/us/online-scanner-popup/



http://kb.eset.com/esetkb/index?page=content&id=SOLN2921



If neither of them does the job then you will need to try more extreme measures. Everything below should be downloaded on a puter not infected and loaded unto a thumb drive. Then disconnect the infected puter from the internet and follow the instruction to try to get rid of it.



Some viruses can be found but not stopped to be deleted. RKill can find and stop the viruses that others can not. Once the viruses has been shut down the security program can then deleted it. The first link below discusses how it works and it is VERY IMPORTANT to read this page. The second link is for the virus removal guides offered by Bleepingcomputer. You will need another puter to download RKill and malwarebytes. You will need both of them on a thumb drive, DVD or a CD. RKill has different filenames because some malware will not allow processes to run unless they have a certain filename. Therefore when attempting to run RKill, if a malware terminates it, try a different filename. READ the instruction carefully on how to use the programs together.



http://www.bleepingcomputer.com/forums/topic308364.html



http://www.bleepingcomputer.com/virus-removal/



Download links for RKill.



www.bleepingcomputer.com/download/rkill



If that fails then make a bootable thumb drive or CD. To make a bootable thumb drive you will need to find a working puter to download universal usb installer. You need to read the instruction carefully and know a little about Linux to use this. There can be dragons present if you do not understand what your doing. I make no guarantees.



http://www.pendrivelinux.com/universal-usb-installer-easy-as-1-2-3/



It will make a bootable thumb drive that you can add a AV to scan your system. I recommend that you try one of these AV to scan your system if you can make a bootable thumb drive. Read the article completely, there can be problems using these if you do not know what you are doing. I make no guarantees.



These can also be booted from a CD if you have burning software. When you boot the puter with one or more of these you can reconnect to the internet to allow them to update the virus data base.



http://support.kaspersky.com/viruses/rescuedisk



http://www.avg.com/us-en/avg-rescue-cd-download



You can also use Bitdefender but it only boots from a CD. Here is a link to the instructions.



http://www.bitdefender.com/support/How-to-create-a-BitDefender-Rescue-CD-627.html



If you can not boot into Windows to make a backup of your files then you use pendrivelinux and then add Linux Mint CD ISO to boot the lappy . If you have a Windows 8 or above then you need to turn off secure boot and select boot from USB before using the thumb drive. The thumb drive boot will also allow you to check out the rest of the puter. It helps to have a thumb drive or a external drive to copy your data and files to.



If it has a CD/DVD you can burn Linux Mint right to a CD and boot with it. Download Cinnamon 32bit.



www.linuxmint.com/download.php





Once you have recovered what you need you can reload your OS.



Since you did not list the make, model and OS this part is a generic answer. Some or all of it might help you.



Make sure you back up all your files before doing this.



If your resetting a lappy, make sure you have the AC adapter plugged up. You do not want this process interrupted. This should take one or two hours. It is best to check on it to make sure everything is going fine.



It is best not to boot into Windows to start this process.



If you can not boot into Windows then try Advanced boot options. When you press the power button, start tapping the F8 key. You will see the advance boot menu. Select repair your computer. (This option is available only if the tools are installed on your computer's hard disk.) Select your language and then enter your user name and password. Then click on (brand name) factory Image Restore and next. Answer the question and it should start the recovery back to factory settings.



Recovery from the recovery partition



When you press the power button start tapping the F key for your puter and the BIOS menu will open. Select recovery from the menu, answer the question and the recovery should begin. Depending on your puter this will take one to two hours.



Manufacturers BIOS menu F key



HP/Compaq ESC



ASUS Del



Sony F2



Samsung F4



Gateway, eMachines F10



Acer, Dell, Fijitsu, Gigabyte, Toshiba F12



Your BIOS menu should look something like this. Yours might be different. I am posting this to give you an idea of what it looks like.



ESC = BIOS menu



F1 = System Info



F2 = System Diagnostic



F9 = Boot Device options



F10 = BIOS Setup



F11 = System recovery

Answer 53

buy Norton, it will clean it for fure

Answer 54

wow

Answer 55

got the windows dvd, wipe the drive. the clear it.

Answer 56

ㅗㄷㄱ디딛ᆞㄷᆞㄷᆞㄷᆞ딛

Answer 57

back it up

Answer 58

back it up and buy norton!

Answer 59

MCAFEE OR AVG

Answer 60

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