First, please move HijackThis to a folder on your Desktop.
Rightclick on an empty space on your desktop and choose New > Folder
Name it HijackThis (HJT, or whatever)
Rightclick HijackThis.exe, choose Cut.
Doubleclick (to open) the folder you created.
Rightclick inside and choose Paste.
Please disable Windows Defender so that it does not interfere with our fix.
* Open Microsoft Windows Defender. Click Start, Programs, Windows Defender
* Click on Tools, General Settings
* Under Real-time protection options, unselect the Turn on real-time protection check box
* Click Save
Also disable your Symantec Script Blocking from within your Norton so it does not interfere with anything during our fixes now or later. You can enable this whenever we have verified that your system is clean.
To disable Norton AntiVirus Script Blocking:
1. Start Norton AntiVirus.
If Norton AntiVirus is installed as part of Norton SystemWorks or Norton Internet Security, then start that program.
2. Click Options.
If you see a menu, click Norton AntiVirus.
3. In the left pane, click Script Blocking.
4. In the right pane, uncheck Enable Script Blocking (recommended).
5. Click OK.
After all of the fixes are complete it is very important that you enable Real-time Protection again.
Download smitRem.exe and save the file to your desktop.
If you cannot access that link, here are alternate links:
smitRem.exe
smitRem.exe
Double click on the file to extract it to its own folder on the desktop.
Place a shortcut to Panda ActiveScan on your desktop.
Download ewido anti-spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program
Once you have downloaded ewido anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
Select “Change state" to inactivate 'Resident Shield' and 'Automatic Updates'
Right click on ewido in the system tray and uncheck "Start with Windows".
Go to Start > Run and type: services.msc
Press "OK".
In Services, click the "Extended tab" and scroll down the list to find ewido anti-spyware 4.0 guard.
When you find the guard service, double-click on it.
In the Properties Window > General Tab that opens, click the "Stop" button.
From the drop-down menu next to "Startup Type", click on "Manual".
Now click "Apply", then "OK" and close the Services window.
Once the setup is complete you will need run ewido and update the definition files.
On the main screen select the icon "Update" then select the "Update now" link.
Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, manually update with the Ewido Full database installer from here.
Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
Under "Reports"
Select "Automatically generate report after every scan"
Un-Select "Only if threats were found"
Close Ewido anti-spyware, Do Not run a scan just yet. We will shortly.
If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:
Please download Ad-Aware SE Personal and install it. If you already have Ad-Aware SE, please configure it as indicated below. If you have a previous version of Ad-Aware, please uninstall your current version and install the newest version SE 1.06.
1) Run Ad-Aware, and click Check for updates now.
2) Select Configurations (click the Gear wheel at the top) as follows:
General Button > Safety & Settings: Check (Green) all three.
Tweak Button > Cleaning Engine > UNcheck "Always try to unload modules before deletion".
Don't run it yet!
Exit Ad-aware.
Next, please reboot your computer in SafeMode by doing the following:
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
Instead of Windows loading as normal, a menu should appear
Select the first option, to run Windows in Safe Mode.
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Go to Add/Remove Programs and see if you can uninstall "Protection Bar". Whether it is listed or not, please proceed with the following:
Run HijackThis, and press "Scan". When the scan is complete place a check mark next to the following entries:
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {202a961f-23ae-42b1-9505-ffe3c818d717} - C:\Program Files\IntCodec\isaddon.dll
O2 - BHO: Zango Search Assistant Helper - {56F1D444-11BF-4879-A12B-79CF0177F038} - c:\program files\zango\zangohook.dll (file missing)
O3 - Toolbar: Protection Bar - {860c2f6b-ca82-4282-9187-beccbb66f0af} - C:\Program Files\IntCodec\iesplugin.dll
O21 - SSODL: bestreak - {874443fe-aa33-4ebf-a6ac-73208787e62d} - (no file)
This is a button for RealPlayer. If you no longer use it, place a checkmark next to this:
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
After checking these items CLOSE ALL open windows EXCEPT HijackThis and click "Fix Checked."
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Close Hijackthis.
Then search for and DELETE the following file(s)/folder(s) IF STILL PRESENT:
C:\Program Files\IntCodec <--folder
c:\program files\zango <--folder
Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.
The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
Open Ad-aware and do a full scan. Remove all it finds.
Open Ewido-anti-spyware by double-clicking the icon on your desktop.
Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
Ewido will now begin the scanning process, be patient this may take a little time.
Once the scan is complete do the following:
If you have any infections you will prompted, then select "Apply all actions"
Next select the "Reports" icon at the top.
Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
Close Ewido
Next go to Control Panel click Display > Desktop > Customize Desktop > Web > Uncheck "Security Info" or "Desktop Uninstall" if present.
Reboot back into Windows and click the Panda ActiveScan shortcut.
- Once you are on the Panda site click the Scan your PC button
- A new window will open...click the Check Now button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
- When download is complete, click on Local Disks to start the scan
- When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.
Post the contents of the Panda scan report, along with a new HijackThis Log, the contents of smitfiles.txt and the Ewido Log by using Add Reply.
Let us know if any problems persist.
** It could be possible, after reboot that the system is using the windows classic theme again.
To restore this and set it back to XP-theme, rightclick on your desktop > properties > tab Appearances and choose Windows XP style again under windows and buttons.
Click apply and OK
** Note: You seem to be running two anti-virus applications. That can cause slowdowns and conflicts. Please disable or remove one per the vendor's instructions. It is not always as simple as using Add/Remove Programs because some components may need to be removed in a certain sequence.
For Norton: How To Uninstall All Norton Products Tool-Automatic
http://service1.symantec.com/SUPPORT/tsgen...sv_lvl=&seg
If you've got an older version installed:
How to uninstall Norton AntiVirus 2002/2003
http://service1.symantec.com/SUPPORT/nav.n...src=bar_sch_nam