Get rid of computer Virus?

Question

so yesterday i was using the internet on fb i was running a new app.( a game) so then all of a sudden my windows start closing and my computer restarts. i try to use it but it keep restarting and the screen turns black and then in the middle of the screen a blue window pops up saying something about new software and the computer restarting a couple of times. it keeps doing the same thing over and over. i aldready installed avg and it found a trojan virus and got rid of it. But when i came home from work and turned my computer on it started doing the restart thing again and i think it restored it self or rebooted and it went back to how it used to be before . -__-... so i just reinstalled the avg but idk what to do . a file called just.exe or somthing like that keeps wanting to run on my computer but i keep putting no. Can anyone help me please!??

Answer 1

2

Answer 2

Try this:



Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter. You will now see some drivers being loaded. There will be a pause at some point. This usually lasts for no more than 30 seconds.



If that's successful, download and run TDSSKiller.exe from Kaspersky Lab. It's tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits:



http://support.kaspersky.com/faq/?qid=208280684



Regardless of the results, download the free version of Malwarebytes' Anti-Malware (MBAM). Install it, get updates and run a full scan (still in Safe Mode). This is a direct download link. Copy and paste it into your browser’s address bar, and press Enter.



http://www.myantispyware.com/mbam



After that, boot normally and run another full scan with MBAM. It will detect any malware that wasn’t running in Safe Mode.



If the problem still exists, download and run the free Kaspersky Virus Removal Tool:



http://www.kaspersky.com/antivirus-removal-tool?form=1



You should now delete TDSSKiller.exe and the Kaspersky Virus Removal Tool, as updated versions are often made available. Malwarebytes' Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.



Hope this helps.

Answer 3

Get rid of AVG its useless get maleware bytes there are free versions do a full scan and it will get rid of the bpoblem also try to restore back to before you started the game

Answer 4

My suggestion is to install AVIRA antivirus from http://www.avira.com/en/download-start/product/avira-free-antivirus. And install malwareybytes http://www.malwarebytes.org/



Update both the antivirus and scan the system in safe mode.



In safe mode only required services will be running and will remove the any type of virus.



I recommend you to also check for windows update after removing virus. To remove any vulnerability.

Answer 5

Hey download Quick heal Total security...It is the antivirus with DNA scan technology...it will fix all the security issues of your PC.

Answer 6

i had a bad virus on my computer one time that could of made me lose my files etc my dad had to take my whole computer apart and fix it if it was gonna be new again maybe u have to do the same thing?