OK, AVG is crappy-really it is. Unlinstall everything u have as far as security, and follow these steps instead:
Step #1. Restart, and before the computer logo comes on( dell, hp, or whatever ur computer is) PRESS F 8 A COUPLE OF TIMES-- a black screen with white lettering will appear. with ur u and down arrows, select SAFE MODE WITH NETWORKING) the computer should look weird as it starts up in safe mode.
Step #2. Download Malware-bytes from: http://www.malwarebytes.org/ ( the free one)
Download it,install it, run it. Perform Quick Scan. Once scan is complete, click Show results-check all threats found and click Remove Threats.
Step# 3 Download AVAST from
http://download.cnet.com/Avast-Free-Antivirus/3000-2239_4-10019223.html
On the lest side, click DOWNLOAD NOW. Install, run it-remove found threats.
Step# 4. Download CCleaner from:
http://www.piriform.com/ccleaner
Install it, and run it. CCleaner is one of the best programs when it comes to freeing up space on your computer
You are done. Now restart your computer. Everything should be back to normal. If you want more detalies go here:
http://www.bleepingcomputer.com/virus-removal/
Do not download more then necessary. One of the biggest myths and mistakes made by people in general, is thinking that the more anti virus programs you have installed on your computer the better it is.THAT IS A MISTAKE AND A MYTH. The reason for that is because anti virus programs counteract and overwrite each other, thus errors in removing viruses. One ativirus an one anti malware, is more then enough.
Yes, malware-bytes, it is not only for malware/spyware, BUT ALSO for viruses.
I am a CERTIFIED IT TECH, with A+, Windows 7, and MCSE certifications.