Computer virus problem??! please help me fix it!! 10 points?

Question

I have a Dell Windows 7 computer. My computer has been running really slowly for about a year now and there has been so many problems. My search engine automatically became Babylon and I always get redirected to different spam/ad sites such as Funmoods Search. Also, many times, there would be a box that pops up that says "DO YOU WANT TO CONTINUE RUNNING SCRIPTS ON THIS PAGE"...etc,etc. Furthermore, my computer takes a long time to start up and it would often have to do a recovery start-up which takes an hour. I dont know what is wrong with my computer and I really need to resolve it.
By the way, I bought NORTON ANTIVIRUS cd because I thought it would get rid of all the viruses that is taking over my computer. HOWEVER, it did nothing for my current computer problem.
PLEASE HELP ME IF YOU CAN!!! thank you so much!

Answer 1

You've most likely downloaded a program(most likely something free) and it installed babylon automatically with the program, while this is similar to malware or ad-aware the babylon toolbar program is totally legal and legitimate in itself. Like another user mentioned your browser has been taken over by this toolbar/program. The Babylon toolbar is a notoriously annoying and in some cases difficult thing to remove. As for your other computer issues, it sounds like you need a lesson in basic computer maintenance. You may more than likely have malware or viruses hiding on your system, I've had Norton before and it has not found several trojan viruses that Malwarebytes(2nd link) has. I suggest running Malwarebytes, then downloading and running auslogics defrag and CCleaner. Also if you're using Interner Explorer I suggest you change to a different browser, like Google Chrome or Fire Fox. And lastly I suggest that you watch what you tick or untick when you download programs. As this is most likely how you have the babylon toolbar installed.

Answer 2

2

Answer 3

In order: First: Download/run combofix, get it from cnet because there's fakes around. Second: install, fully update and run a thorough scan with Malwarebytes. Last (temporarily) uninstall Norton and install and update Avast home free antivirus, and run a boot time scan, make sure its a boot time and not a regular scan it makes a huge difference.



Note: you will have to disable Norton for combofix to run, but it works like a charm. Once fixed If you use Comodo's full package, Antivirus, Firewall, Malware protection, you probably will never have the problem again. Also if your using Firefox as your browser, add the "No Script", add on, and the "Do Not Track" add on as well.



Try doing all these steps in Safe Mode if Possible.

Answer 4

Try this:



Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter. You will now see some drivers being loaded. There will be a pause at some point. This usually lasts for no more than 30 seconds.



Now open your browser and download TDSSKiller.exe from Kaspersky Lab. It's tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits.



http://support.kaspersky.com/faq/?qid=208280684



Regardless of the results…



Download this package.



When you click on the download button, wait for a few seconds and the download box will appear, without you having to enter your name or email address.



Save it to your desktop, unzip it...click on start.exe...then click on Emergency Kit Scanner. Wait for it to open (this may take a couple of minutes), then get updates and run a Deep Scan (the scan may take a while):



http://www.emsisoft.com/en/software/eek/



Hope this helps.

Answer 5

Ok, I just have to say that I hope you read this before resorting to a a complete reformat (may be needed, but at "first glance", it seems like major overkill to me)



It sounds to me like you have been infected with malware and I agree with another poster that some "free" program you installed was really adware and it installed Baylon related items to your system.



I'd get both FREE programs MalwareBytes ( http://www.malwarebytes.org/ ) And Super AntiSpyware ( http://www.superantispyware.com/ ) and see what they come up with (I'd scan in Safe Mode, by the way .. to get into safe mode, before you see the windows logo screen when booting up, press F8 on the keyboard and select Safe mode)



-------

For badly infected computers here are a few more options:



ComboFix

( http://www.bleepingcomputer.com/combofix/how-to-use-combofix)

This may help you out, though its not for "new users" ... just follow the prompts and read everything it tells you and dont just go through the options without reading what your actually doing with Combofix ... and you will be ok



RKIll -

Some options for some infections that block security software like Malwarebytes and your Antivirus, from removing them, by disabling the infections blocking feature are:

RKill ( http://www.bleepingcomputer.com/download/anti-virus/rkill )



A common fix for some infections is as follows (I am not saying it will work for you, but it's worth a shot)



1) Reboot to Safe Mode

2) Run RKill (remember to get Rkill from a legit site)

3) DO NOT REBOOT ... still in safe mode, NOW run Malwarebytes

4) Reboot and (just a tip: run a full AV and Spyware scan "just to be double-sure your infection free") and test programs and the stuff you normally use to see if everything is back to normal



Good Luck,

-Xmetalfanx

Answer 6

its not a virus! your browser has been hijacked. you will have to reformat the computer. what computer do you have? dell toshiba sony? look for ways on how to reformat for your computer. it will delete everything and make it brand new. usually this can be done with a cd.

Answer 7

I think you should scan your computer with malwarebytes.