Malware Bytes Anti Malware (MBAM) Will Not Update?

Question

I am trying to remvoe a rogue AV from my moms computer. I have successfully stopped the application, however, when I loaded MBAM onto the machine, I get an error saying

12007, 0, winhttpsendrequest

She is using Windows XP Home
and she has Avira AntiVir (free edition)

Answer 1

Please exclude the following files from your antivirus:



Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well



For Windows XP:



* C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

* C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

* C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* C:\Windows\System32\drivers\mbam.sys

* C:\Windows\System32\drivers\mbamswissarmy.sys





Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well



Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

CODE

data-cdn.mbamupdates.com





http://forums.malwarebytes.org/index.php?showtopic=46815

Answer 2

2

Answer 3

Try starting up in safe mode with net working, then try. .......... ............. ................ .............. .............. ............ ........... How to Start Computer in Safe Mode with Networking. 1. During BootUp process Press F8 continuously until selection appears. 2. Use Arrow Up+Down to select SafeMode with Networking on the selections menu. 3. Hit Enter to proceed. . .