i got the antivirus xp 2008/9 trojan and there is another computer administrator now?

Question

Hi,
pretty sure this is ok, but wanted informed opinions... i dunno about this stuff.
so, the trojan hit me last night, (went through all sorts of stuff, after much panic and research, used MALWAREBYTES' ANTI-MALWARE - which was also recommended by my dad's IT guy a little while ago today, he used it successfully on the infected computers at the office - and seem to be ok... http://www.malwarebytes.org/index.php downloaded free version 1.29) and, now, since the first time i had to restart the computer - after the infection caused me to - there has been another user on the log in page before accessing the desktop.
in the user accounts in the control panel this other user (not sure if i should post the name) is called a name that starts with a letter and then 10 numbers, they are listed as a computer administrator and it is password protected - a password i don't have. it has part of a chess board for it's picture. think i remember seeing this user when i first got the computer from my father, but after last night i just want to be sure it's ok.
i can't figure out how to tell when a user was added to see if it appeared last night.
did 'start', run, typed in 'control userpasswords2' and in the local users and groups part there are 5 names:
administrator - built-in account etc...
guest - built-in account etc... which has a red 'x' on it
help assistant - account for providing remote assistance, also with a red 'x'
the one that starts with a letter and 10 numbers - the full name is the same, and no description
name - full name is mine, no description
support_etc... - vendor's account for help and support etc... also with red 'x'
so, does this all seem ok?
if so, did i somehow hide this user so that i didn't see it since first getting this computer? how do i do that again?
Thanks for any info and help!

Answer 1

Use these pages as a guide to delete those rogue antispyware programs:



How to remove XPAntivirus2008

http://www.pcthreat.com/parasitebyid-6913en.html





How to remove XPAntivirus2009

http://www.pcthreat.com/parasitebyid-6992en.html

Answer 2

I am a developer at Microsoft so I know a thing or two about computers. The best PC cleaner and antivirus program is CCleaner, it's very light and it's the only antivirus/cleaner with a 99.99% detection rate.



CCleaner is also a PC booster so your computer will be running faster than nomal. Download it here for free: http://bit.ly/1mQZhtQ

Answer 3

Hello Darla, If it were me I would wipe the computer clean again and start all over again that way you can be put in as the administrator of your computer without any other accounts there. It would be like a new computer and only you can make changes. Good Luck

Answer 4

I say go ahead, install malwarebytes update it. Once that is done, disconnect from the internet & scan..let malwarebytes clean the system...

Now if you still see the 10 digit username, delete that user acct.

Also make sure that you disable the system restore to flush out any previous restore point data that might be corrupt.. & then enable it

Answer 5

Well

The first thing to do to speed up pc and get rid of malwares and viruses is cleaning the registry with a program like CCLeaner http://bitly.com/1sW2jTm

Give it a try.

Cheers ;)

Answer 6

while you're severe approximately removing the Antivirus, then I/M meOK. Folow those steps precisely and that i assure which you will get rid of the ANTIVIRUS! i'm so particular that it fairly works that i will even pay to have a professional get rid of it if my technique fails.

Answer 7

Download and Scan Use Super Anti-Spyware http://www.superantispyware.com/

Answer 8

use manual removal guide

http://fix-computer-problem.com/rogue-antispyware/antivirusxp2008/antivirusxp2008.html