1) Right click my computer
2) Select Manage
3) Select Services
4) Right Click "Remote Access Connection Manager" and stop the service. Set it to "Disabled"
5) Right click the "Remote Registry" service and stop this as well. Set it to "Disabled"
If you leave the Remote Registry service on, Remote Access can be re-enabled by changing the registry entry.
Depending on what they've done to the machine, you may have a remote control trojan installed or a "root kit".
Start at the top of this list. Install the products one at a time and then install all of their updates. Have each one complete a full scan before proceeding to the next one. One of these *should* fix your problem.
1) Spybot Search & Destroy http://www.safer-networking.org/en/index.html
2) Windows Defender - http://www.microsoft.com/athome/security/spyware/software/default.mspx
3) Lavasoft Adware - http://www.lavasoftusa.com/products/ad_aware_free.php
4) Clamwin Antivirus - http://www.clamwin.com/
5) Fsecure Black Light - http://www.f-secure.com/blacklight/