Please help with my annoying computer.?

Question

before you read please acknowledge im a teenager with little knowledge of computers. so easy answers and/or directions

my computer has been actin up recently (the blue screen of death) D:

so i did system recovery (after trying everything else) and it asked me if i wanted to back up anything so i selected all the personal things (pictures) into the Local disk (E) and went ahead.

first question: how do i retreive it?

now when i did the recovery i put all my pictures back (except the ones that were in the computer that i couldn't get back from Back up) from my memory stick

yet, the blue screen of death continues :*[

whenever the blue screen appears i get different phrases that confused me.

BAD_POOL_HEADER

DRIVE_IRQL_NOT EQUAL

IRQL_NOT_EQUAL

is this a virus or is there a bad part in the computer?

Answer 1

Did you install Service Pack 2? Are you now suffering from the Blue Screen of Death (BSOD)?. Here is the solution. I have spent 4 days hunting down the cause of my machine crashing and have finally cracked it. Maybe other people have a different cause than mine so my solution may not work for everyone.



After installing SP2 I suffered many crashes. In particular the Screen would turn blue and display a message starting "Bad_Pool_Header". And ending with STOP: 0X000000019....



Then my four day hunt for the cause started.



BSOD Solution

Basically I found two causes of the BSOD.

Cause 1: Corrupted file or folder.

Cause 2: Microsoft Indexing Service



Possibly these two causes are linked.



Solution for Cause 1

Onen up Explore (right click the start button), and expand your directory tree, starting from the C: drive. Click on each folder in turn and see if any cause the BSOD to appear. If so, reboot, and simply attempt to copy the folder, and then delete it.



Solution for Cause No 2

Switch off Microsoft's indexing service. You can do this by clicking the start button, select "Run", then type "msconfig", then select the "Services" TAB, scroll down to the Indexing Service and Switch it off. Reboot your computer, and good luck - maybe it will work, It solved the problem for me.



At first I thought I must have a third party software or hardware conflicting with SP2, but even after I had disconnected the internet, switched off all items in the startup TAB of msconfig, was still getting the BSOD. I tried surface scans, chkdsk, scan disk etc all to no avail. I tried defragmenting the disk, but the frequent crashes may have made things worse.



I discovered the computer was now crashing after about 7.5 minutes of being switched on. It did not matter whether anyone logged in or not.



Finally I went to msconfig (Start Run, MSCONFIG) and switched off "process System.ini files, Load System files, Load Startup Items. And the comuter stopped crashing. So then I added the item back one by one until I discovered the Microsoft Corporation Indexing Service which was causing the crash. I switched it off and switched everything else back on and AT LAST... No more BSOD

Answer 2

Sounds to me like you do have a virus. Backing up your things on an infected hard drive means you still have the virus. Also most likely the virus is embedded in the Windows Registry.

You need to do an aggressive virus scan. Maybe even 3 or 4 full scans. Stay off the internet while scanning. If that does not help you need to do a full system recovery from the recovery cd, not the recovery on the computer. You will lose everything on the computer.

Whatever you try to keep off the computer could potentially have the virus attached to it. So keeping anything is a risk.

The only way to safely keep anything is to do the backup when you do not have any virus. Once you get the virus it could be anywhere or everywhere. Hence the old saying back up often what you want to keep.

Answer 3

Have you installed any new programs lately? If so, were they legal?



I KNOW what you're saying.... You're sitting there cussing me out.... but many times we think we are getting a good program only to discover they were full of Trojans and other malware...



Like everyone said, do a complete anti-virus and anti-malware/spyware scan. Do these in "Safe-Mode with Networking". This is important to ensure no extra processes are loaded into your Windows while the scan is in progress...



There is always a possibility that you may be having a hardware problem, such as a memory stick going, or gone, bad. A "BIOS" alert (BSOD) is the way your computer is shutting itself down to protect itself...



If you determine that it is not a virus causing the problem, you may need to take it in to the shop for a look...



Just a thought... make sure all your programs are up to date. I had an out-dated program once a few years back that "Blue-Screened" me daily until I found it...



GOOD LUCK !!!

Answer 4

Most of the time viruses are the cause of blue screen of death - so a full virus scan should be the first thing you try. If your scanner reveals nothing and your confident your scanner is reliable then its probably a registry error of some sort.

Answer 5

I agree, start with virus scan first, there is various free software that you can download and use.